Operations Analyst analyzing Uline’s shipping, industrial, and packaging distribution data. Developing SQL and Power BI reporting to improve branch performance and operations.
About the role
- Legal Operations Manager scaling legal systems, processes, and vendor operations for Caseware’s global audit and accounting software business. Supporting a four-lawyer in-house team from Toronto.
Responsibilities
- Administer and continuously improve the contract lifecycle management platform, e-signature tools, and matter management systems
- Design, document, and maintain workflows for contract intake, review routing, approvals, and escalations
- Drive adoption of legal technology systems across the business
- Manage relationships and budgets with outside counsel and legal vendors, including negotiating rates, tracking spend, and reviewing invoices
- Maintain the legal department budget and prepare spend and matter-volume reports
- Build dashboards and metrics demonstrating the legal team’s business impact
- Support the end-to-end contract process, including templates, playbooks, clause libraries, and self-serve tools
- Maintain corporate records for all legal entities and handle statutory and annual filings
- Ensure corporate compliance in all jurisdictions and respond independently to UBO and KYC requests
- Design and maintain the department’s internal knowledge base, training materials, and onboarding resources
- Identify gaps and design process improvements
- Lead legal technology implementations and use of AI where appropriate
- Maintain accurate, organized, and accessible legal documents and records
- Provide support to lawyers and other stakeholders
- Serve as the operational backbone of the in-house legal department, reporting directly to the General Counsel
Requirements
- Bachelor’s degree in business, legal studies, or a related field; a paralegal diploma or equivalent experience is an asset
- 3–7 years of experience in legal operations, paralegal work, or a similar operational role
- In-house legal team or law firm operations background strongly preferred
- Hands-on experience implementing and using CLM and e-signature tools and other legal technology, including AI
- Strong project management skills and ability to independently prioritize multiple concurrent initiatives
- Experience managing budgets, vendor relationships, and outside counsel spend and invoicing
- Excellent written and verbal communication skills
- High degree of discretion and judgment when handling confidential and sensitive information
- Experience building a legal operations function from the ground up in a small legal department is an asset
- Exposure to data analytics or BI tools such as Power BI and Tableau is an asset
- Successful candidates must complete a background check; candidates residing in the Netherlands and Germany are excluded from Certn.co background checks
Benefits
- Flexible work options and remote opportunities
- Generous time-off policies
- Health insurance
- Retirement plans
- Performance bonuses
- Recognition programs
- Opportunities for career growth
- International projects
- Collaboration with a diverse, global team
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