IT Operations Engineer owning internal IT for gaiia’s telecom operating - system platform. Managing devices, access, support, compliance, and automation in a fully remote environment.
About the role
- Office operations technician supporting Desjardins administrative processes, software, and data systems. Improving procedures, resolving technical issues, and training users in a hybrid Lévis role.
Responsibilities
- Provide technical support for projects and operational issues
- Conduct technical studies, research and analysis and serve as a resource person for the submission of solutions and action plans
- Roll out and maintain software and manual and automated processes
- Train users
- Prepare technical notes to enhance users' and their teams' skills and knowledge
- Help practitioners follow the unit’s processes and use its business solutions, tools and systems
- Support the unit’s continuous improvement
- Provide administrative and operational support to the organization
- Research and analyze processes, information management and data processing
- Solve technical problems and help develop and improve methods and procedures
Requirements
- College diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English required due to the nature of the duties or work tools or interactions with English-speaking partners, members and/or clients
- Action oriented
- Customer Focus
- Decision quality
- Differences
- Nimble learning
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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