Part - time retail shift leader supervising Canna Cabana cannabis store operations in Lacombe. Leading staff, customer service, sales targets, compliance, and inventory on shift.
About the role
- Spécialiste AirCover chez Airbnb, évaluant les réclamations complexes et détectant la fraude. Personnalisant le soutien client pour renforcer la confiance dans les séjours Airbnb.
Responsibilities
- Assess, review, and resolve claims submitted under AirCover products, including high-value and complex claims
- Investigate claims and negotiate satisfactory outcomes
- Monitor fraud indicators and mitigate risks to protect the Airbnb brand and community
- Verify relevant facts and evidence in accordance with internal policies and processes
- Create personalized interactions and provide high-touch support throughout the claims process
- Educate and guide users on AirCover products, terms, and policies
- Collaborate with stakeholders and third-party claims administrators
- Communicate regularly with supervisors and the manager regarding claim status
- Maintain confidentiality during investigations
- Identify gaps in processes and policies and provide feedback to improve the customer experience
- Serve as a subject matter expert for change initiatives and cross-functional projects
- Help test, refine, design, and roll out new products and internal processes
Requirements
- 5+ years of experience in the fintech industry or in a customer experience-focused role, including at least 1 year processing insurance claims
- Critical-thinking skills and a proven ability to resolve complex customer issues and make consistent, fair claims decisions
- Excellent verbal and written communication skills
- Experience communicating with customers by email, messaging, and phone
- Active listening skills to identify users’ needs
- Ability to clearly explain complex and sensitive issues to customers
- Strong analytical and organizational skills, with the ability to work independently in a fast-changing environment
- Negotiation skills
- Solution- and results-oriented mindset
- Calm, empathetic, and adaptable in any situation
- Regular schedule of 5 days per week (40 hours), including weekends and holidays
- Experience leading change initiatives or cross-functional projects
- Experience collaborating with internal stakeholders and third-party administrators
- Fluency in French and English, both written and spoken
- The successful candidate must be based in Canada
- Currently, employees may be located in British Columbia, Ontario, Quebec, Alberta, or Saskatchewan
Benefits
- Bonus eligibility
- Equity eligibility
- Benefits
- Employee Travel Credits
- Remote work arrangement
- Reasonable accommodations throughout the recruitment process
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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