Global Strategic PMO Director driving enterprise planning and governance for Arc’teryx, an outdoor apparel company. Aligning cross - functional initiatives, funding, roadmaps, and executive decision - making.
About the role
- Complaints Director overseeing pharmacy complaints, investigations, and regulatory compliance for Alberta’s pharmacy regulator. Leading teams, legal referrals, policy development, and public protection initiatives.
Responsibilities
- Fulfill the Complaints Director responsibilities prescribed in the Health Professions Act and Pharmacy and Drug Act
- Develop, implement, and maintain a continuous improvement process for the complaints resolution process
- Provide direction and guidance to legal counsel on matters referred to a Hearing
- Facilitate correction of contributing factors and causes of complaints and recommend recurrence-prevention actions
- Manage the system for receiving and resolving concerns about regulated member practice and licensed pharmacies
- Assist in hiring and training contracted investigators
- Supervise and provide leadership to Complaints Resolution Advisors and investigators
- Report complaints matters externally in the annual report and internally to Council, senior leadership, and program leaders
- Address regulated member incapacity and manage return to practice during rehabilitation
- Provide complaints perspective and support to interested parties
- Engage in provincial and national forums addressing prescription drug misuse
- Liaise with regulators and external groups on regulatory and complaints issues
- Support the provincial government during reviews and updates to the complaints process
- Work with community groups, elected officials, and law enforcement on professional conduct and pharmacy operation matters
- Assist with interpretation of and compliance with pharmacy legislation
- Perform the external portion of the ACP Privacy Officer role with Alberta’s Office of the Information and Privacy Commissioner
- Participate in student education as required
- Respond to inquiries from the public and regulated members
- Contribute to policies related to pharmacy practice and pharmacy operations
- Lead development, implementation, and evaluation of ACP policies and programs using complaints information
- Perform other duties as required
Requirements
- Bachelor of Science degree in Pharmacy or Doctor of Pharmacy (PharmD)
- Registered or eligible for registration with the Alberta College of Pharmacy
- Seven to ten years’ experience in pharmacy practice
- Three to five years’ experience in a supervisory role
- Excellent knowledge and understanding of government policy and applicable legislation, regulations, bylaws, code of ethics, and standards of practice
- Experience in monitoring and quality improvement of pharmacy practice, data analysis, and identification of measures and benchmarks considered an asset
- An equivalent combination of education and experience will be considered
- Analytical, systematic, and thorough approach to complex issues
- Exceptional attention to detail and ability to meet tight timelines
- Excellent communication and mediation skills
- Ability to balance compassion and professionalism within a regulatory environment
- Ability to make independent decisions and provide informed recommendations on complex issues
- Flexibility to respond to time-sensitive matters outside regular work hours
- Coaching and mentoring skills
- Cover letter required with application
Benefits
- Full-time, permanent employment
- Flexible response to time-sensitive matters outside regular work hours when needed
- Collaborative, thoughtful, respectful, and encouraging team environment
- Quality-focused team charter and professional development through coaching and mentoring
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