Field Service Technician installing and maintaining NCR Voyix self - checkout and electromechanical systems for retail customers. Serving an assigned Quebec territory through customer - site service calls and repairs.
About the role
- Field Service Engineer installing, maintaining, and troubleshooting Alcon medical devices across Alberta, Saskatchewan, and Manitoba. Supporting hospitals and customers through field service, technical advice, and maintenance contracts.
Responsibilities
- Provide technical advice to customers, including commissioning, installing, and testing products/equipment
- Perform corrective and preventive maintenance, improvements, system upgrades, and installations
- Establish and maintain high customer satisfaction
- Respond promptly to customer concerns and resolve quality assurance and medical safety issues
- Manage the daily schedule and maintain accurate, timely communication with customers, dispatchers, managers, and regional and cross-functional teams
- Complete administrative responsibilities accurately and on time
- Assist the sales team, clinical team, and internal team, including other on-site service representatives
- Manage inventory, maintain accurate records, and return unused and defective parts
- Promote and sell maintenance contract offerings and assist the sales team within the assigned territory
Requirements
- Associate degree in electronics or an equivalent combination of education and experience
- Strong background in electronics, electricity, and mechanics
- Willingness to work a variable schedule on short notice to meet customer demand
- Proficiency in Excel, PowerPoint, MS Teams, and SharePoint
- Ability to lift up to 50 pounds
- Valid driver’s license with a clean driving record for the past three years
- Excellent verbal and written communication skills
- Proven experience in exceptional customer service
- Ability to multitask, prioritize, and plan work-related activities
- Problem-solving skills, analytical thinking, and professional communication in a fast-paced, high-pressure, customer-focused environment
- Self-motivated, able to travel and work independently with minimal supervision
- Two years of hands-on experience with advanced medical devices and medical lasers
- Proven technical support skills and effective decision-making abilities
- Experience connecting medical devices to hospital networks
- Working knowledge of ServiceMax/Salesforce
- Ability to work independently 20% of the time and in the field 80% of the time
- Ability to travel overnight 50% of the time or as needed
- Must reside in Alberta (preferred) or Manitoba
- Previous experience working in a hospital operating room and knowledge of surgical center protocols (preferred)
- Bachelor’s degree in technology or engineering and training or experience in IT (preferred)
Benefits
- Robust benefits package including health, life, retirement, paid time off, and much more
- Career growth in a highly collaborative and diverse environment
- Inclusive culture
- Employment accommodation during the recruitment process
Job title
Job type
Experience level
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