Expert en sinistres automobile télétravail au Québec chez Sedgwick, qui gère des réclamations d’assurance. Enquête sur les sinistres, analyse la couverture et négocie les règlements.
About the role
- Part-time Claims Specialist investigating damaged or lost freight for Logistics Alliance. Managing carrier negotiations, documentation, deadlines, and payment recovery.
Responsibilities
- Review carrier OS&D reports and internal specialist tags to identify new claim opportunities
- Investigate root causes of shipment damage or loss using documentation and photos
- Determine liability and identify responsible parties in multi-carrier or hand-off scenarios
- Execute Intent to Claim within applicable filing windows
- Manage a high-volume inbox and respond to notifications, document requests, and carrier disputes
- Gather evidence packages including Bills of Lading, PODs, and photos
- Request customer invoices at claim start, during two-week follow-up, and before the 60-day deadline
- Prepare and submit finalized carrier claim forms
- Serve as primary contact for carrier-side communication
- Negotiate with carriers to overturn disputes and maximize recovery
- Maintain carrier claim status on the Monday board
- Monitor response timelines and issue 48-hour Final Notices
- Coordinate with Accounts Payable on deductions when final notices are ignored
- Confirm and record carrier payments and close the carrier portion of files for leadership review
Requirements
- Exceptional organizational skills with proven ability to manage a high volume of emails and competing tasks
- Strong investigative mindset with ability to analyze documents and photos to pinpoint supply chain failures
- Professional persistence and comfort with frequent follow-ups and carrier negotiations
- Ability to maintain accuracy and focus in a fast-paced, high-volume environment
- Ability to learn new software quickly
- Ability to manage 60-day delivered-claim and 9-month lost-claim filing windows
- Ability to execute 48-hour Final Notice protocol when required
- Experience with or ability to learn Monday.com and internal systems
Benefits
- Part-time 20-hour work week
- Hybrid work arrangement
- Training on Monday.com and internal systems
- Flexibility of a 20-hour week
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Degree requirement
No Education Requirement
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