Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Case Manager managing complex cases for a leading insurance and asset management company. Collaborating with medical teams and ensuring exceptional customer support.
Responsibilities
- Monitor and update cases involving hospitalized patients and outpatient care, ensuring timely and accurate documentation in our systems
- Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making
- Approve eligible medical procedures and coordinate with internal medical teams
- Communicate clearly with patients and/or their families regarding policy benefits, case updates, and logistical arrangements
- Review insurance policies and assess the most appropriate course of action for each case
- Set and adjust case reserves based on current and estimated costs
- Investigate additional insurance coverage (e.g., Provincial Health, Extended Health Plans)
- Manage billing arrangements and secure up-to-date billing information
- Gather and manage required documentation to support each case
- Provide administrative and logistical support to maintain smooth case progression
- Liaise with business partners and escalate complex cases as needed
- Contact and coordinate with providers for authorizations, documentation, and clarifications
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
Requirements
- Post-secondary education required
- Minimum 2 years of experience in an Emergency Assistance or similar case management role preferred
- Exceptional attention to detail with strong multitasking skills in a high-pressure environment
- Excellent verbal communication skills—professional, clear, and empathetic over the phone
- Proven problem-solving skills with the ability to exercise sound judgment and initiative
- High level of accountability and ownership of case outcomes
- Solid understanding of global geography and awareness of current events
- Familiarity with medical terminology
- Fluency in French and English is required (written and spoken).
Benefits
- Health, dental, and vision insurance
- Retirement savings plans
- Paid time off
- Work Well programs for health and wellbeing
- Professional development courses and programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
Spécialiste bilingue des conflits au cabinet d’avocats canadien McCarthy Tétrault. Gérant les recherches de conflits, l’ouverture de dossiers, la conformité KYC/AML et les données de facturation.
Spécialiste bilingue des conflits pour McCarthy Tétrault, cabinet d’avocats canadien. Gestion des vérifications de conflits, dossiers clients, conformité KYC/AML et lettres de mandat à Montréal.
Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.
Bilingual collections specialist recovering overdue residential and commercial mortgage payments for Equitable Bank. Negotiating payment arrangements, managing delinquent accounts, and coordinating loan servicing.
Bilingual Contact Centre Representative supporting TD, a major North American bank, with credit - card and banking inquiries. Resolving issues, recommending products, and delivering compliant customer service in a hybrid role.
Bilingual BDC Representative converting high - volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
Bilingual Claims Service Representative handling first - notice - of - loss calls for Allstate Canada’s auto and property insurance customers. Explaining claim processes, gathering information, and coordinating inspections or emergency services remotely.
Bilingual Reimbursement Specialist supporting coverage requests, case coordination, and reimbursement resolution. Cencora connects pharmaceutical manufacturers, providers, and patients to needed therapies.