Bilingual French Sales Associate providing telephone support for e-commerce and insurance clients. Assisting customers with travel insurance needs and promoting company products.
Responsibilities
Provide telephone support for e-commerce and insurance clients
Identify customer needs and provide optimal or alternative product solutions
Educate potential clients on their insurance options, provide quotes, and close sales
Responsible for in-depth knowledge of products and services offered
Accurately enter pertinent customer data and make changes to existing policies
Close sales by addressing customer concerns and demonstrating empathy
Work effectively in an environment shaped by artificial intelligence (AI)
Requirements
Six (6) to twelve (12) months in a customer service or sales environment
Post-secondary education is highly preferred
Possess Accident and Sickness license or willing to become licensed
Possess TICO certification or willing to become certified
Ability to pay close attention to detail and multi-task
Demonstrate superb customer service skills and strong customer focus
Fluency in French and English is required (written and spoken)
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