Remote inbound sales agent answering Australian customer calls for 1 - 800 - GOT - JUNK? junk removal services. Converting service inquiries into bookings for truck teams.
About the role
- Bilingual French Sales Associate providing telephone support for e-commerce and insurance clients. Assisting customers with travel insurance needs and promoting company products.
Responsibilities
- Provide telephone support for e-commerce and insurance clients
- Identify customer needs and provide optimal or alternative product solutions
- Educate potential clients on their insurance options, provide quotes, and close sales
- Responsible for in-depth knowledge of products and services offered
- Accurately enter pertinent customer data and make changes to existing policies
- Close sales by addressing customer concerns and demonstrating empathy
- Work effectively in an environment shaped by artificial intelligence (AI)
Requirements
- Six (6) to twelve (12) months in a customer service or sales environment
- Post-secondary education is highly preferred
- Possess Accident and Sickness license or willing to become licensed
- Possess TICO certification or willing to become certified
- Ability to pay close attention to detail and multi-task
- Demonstrate superb customer service skills and strong customer focus
- Fluency in French and English is required (written and spoken)
Benefits
- Health, dental, and vision insurance
- Retirement savings plans
- Paid time off
- Performance-based bonuses
- Merit increases
- Personal and professional development programs
- Work Well programs for health and well-being
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