About the role

Claims Service Representative handling first-notice-of-loss calls and non-complex auto and property claims for Allstate Canada. Documenting losses, answering policy questions, and arranging inspections or emergency services.

Responsibilities

Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
Handle inquiry calls for both Auto and Property customers, making decisions on claims
Provide exceptional Customer Experience based on claims service and quality standards
Respond to customers with empathy, care and concern
Secure and accurately document all details concerning a loss
Explain claim process and next steps as necessary
Set up Method of Inspections and/or Emergency Services where required
Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center
Handle customer questions on process, policies, and next steps
Update claim information

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to $400 back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal days
Tuition Reimbursement
Working within the community and giving back