Remote Travel Consultant arranging complex corporate air, road, rail, and hotel travel using Sabre.
Serving Amex GBT business clients while anticipating traveler needs and resolving booking issues.
Responsibilities
Advise and arrange travel for corporate business customers, including individuals and groups
Analyze and research travel options and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel across air, road, rail, and accommodations
Use the Sabre Global Distribution System
Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise, specifically Sabre
Professional written and verbal communication
Attention to detail
Integrity and ability to protect personal traveler information
Strong understanding of the travel industry through business travel, leisure travel, or airline reservations
Ability to resolve customer issues quickly and independently or with suppliers
Teamwork and openness to feedback
Flexibility to work a shift anytime between 8:00 AM and 9:00 PM EST, Monday through Friday
Benefits
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Travel deals each week from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
Career advancement opportunities
New job openings available to internal candidates first
Global Inclusion Groups
Reasonable accommodation for qualified individuals with disabilities
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