Remote Travel Consultant arranging complex corporate air, rail, road, and hotel travel using Sabre. Serving Amex GBT business clients across a 24/7 Traveler Care operation.
Responsibilities
Advise and arrange travel for corporate business customers, including individuals and groups
Analyze and research travel options and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations
Use Sabre and other Global Distribution Systems
Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Work afternoon shifts and weekends as part of a 24/7 Traveler Care operation
Requirements
Progressive experience as a Travel Consultant with proven track record in client service delivery
Advanced proficiency in Sabre GDS; native-level expertise required
Strong understanding of travel industry dynamics, booking procedures, and supplier relationships
Professional written and verbal communication
Attention to detail
Ability to act with integrity and protect personal traveler information
Ability to resolve customer issues quickly and independently or with suppliers
Teamwork and openness to feedback
Flexibility and preparedness to work afternoon shifts and weekends
Ability to work in the United States or Canada
Benefits
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Global Inclusion Groups
Reasonable accommodation for qualified individuals with disabilities
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