Lead IAM systems engineer designing and supporting identity infrastructure for Allstate Canada, a home and auto insurer. Automating authentication, resolving incidents, and guiding cross - functional engineering initiatives.
About the role
- Remote Travel Counselor arranging complex air, rail, road, and hotel bookings for Amex GBT corporate clients. Using Sabre and proactive service to anticipate traveler needs.
Responsibilities
- Advise and arrange travel for corporate business customers, both individuals and groups
- Conduct analysis and research on travel options
- Proactively anticipate traveler needs and sell additional services
- Arrange and book domestic and international business travel across air, road, rail, and accommodations
- Use GDS systems, including Sabre
- Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques
- Act on special customer requests
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
- Native GDS expertise, including Sabre
- Keen international travel knowledge
- Phone and email servicing experience
- Professional written and verbal communication
- Attention to detail
- Act with integrity and protect personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation background
- Ability to resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
- Flexibility and preparedness to work afternoon shifts between 8am and 8pm EST
- Ability to work in a 24/7 Traveler Care operation
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global Inclusion Groups
- Reasonable accommodation for qualified individuals with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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