Service Representative supporting Quebec dealerships and financial directors for Amynta Group’s automotive insurance services. Training teams, managing compliance tools, and coordinating insurance technology integrations.
Responsibilities
Support Account Managers with the onboarding of new dealerships and Financial Directors.
Train dealers and Financial Directors on tools and products.
Plan and develop various documents and sales support tools.
Support administrative work by participating in the creation of codes and agreements.
Customize the compliance documents required for each dealer.
Participate in weekly sales meetings and other meetings as needed.
Identify and suggest ideas to improve the efficiency of Account Managers’ work and operations.
Collaborate with the IT department to coordinate, validate, and implement insurance calculation and printing features across all DMS platforms.
Support dealers during software changes.
Develop expertise in and explain insurance products, protection plans, and warranties.
Ensure promotional tools are up to date and comply with regulatory requirements.
Inform Account Managers about products and assess their knowledge through quizzes, surveys, and workshops.
Assist Account Managers in using and understanding tools and documents to maximize sales.
Answer questions related to eligibility, contracts, warranties, insurance products, services, and claims.
Conduct targeted dealer visits at management’s request.
Contribute to achieving the company’s objectives.
Perform any other occasional duties requested by the management team.
Requirements
College diploma in a relevant field, or equivalent experience of at least five (5) years in a related field.
Minimum of three (3) years of experience as a Financial Director.
Demonstrated strong interest and ability in verbal and written communication.
Functional proficiency in English (preferred).
Strong sense of responsibility and ability to organize and prioritize tasks.
Customer satisfaction oriented.
Strong ability to learn and share knowledge, with excellent adaptability.
Knowledge of Microsoft 365, Word, Excel, Sway, and PowerPoint.
Knowledge of available F&I software.
Knowledge of web form creation, survey development, and programming.
Team-oriented, with the ability to work both independently and collaboratively.
Valid driver’s licence.
Availability to travel throughout the province of Quebec, as required.
Availability for occasional overnight hotel stays, as required.
Benefits
Equal Employment Opportunity policy.
Reasonable accommodation throughout the recruitment process for applicants with disabilities.
Occasional hotel stays covered when required for business travel (not explicitly stated as a benefit).
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