We are the worldwide leader in outsourced omnichannel customer experience management.
Teleperformance  connects  the biggest and most respected brands on the planet with their customers by providing  customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Teleperformance

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it-support

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance  connects  the biggest and most respected brands on the planet with their customers by providing  customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Technical Customer Support Specialist

Technical Support Specialist providing first level support for client products. Responsibilities include customer engagement, technical troubleshooting, and ensuring positive customer relations.

bilingual

• Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.
• Utilize internal Salesforce CRM and be able to manage a customer case as well as a related level 2 escalated case.
• Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
• Responsible for troubleshooting customer, dealer, and vehicle issues, while maintaining customer privacy, and responsible for identifying and reporting chronic operational and vehicle issues as they relate to Audi connect.

Bilingual Digital Business Support Agent

Customer Service Agent providing technical support for Audi connect services. Engage with customers and dealers to resolve issues with Audi Digital Ecosystem, leveraging problem-solving skills and technology understanding.

Technical Customer Support Specialist – Contract Role, 3 Months

Technical Support Specialist role at Teleperformance delivering customer service solutions remotely. Involves troubleshooting technical issues and maintaining customer relations in a dynamic environment.

• Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries.
• Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.
• Troubleshoot and resolve technical issues using established diagnostics tools and procedures.
• Escalate customer issues as required.
• Responsible for accurate data input using prescribed applications.

Service Client Bilingue Français/Anglais

Bilingual Customer Service Agent providing technical support for installation and maintenance of products. Working from home, building customer relations and ensuring satisfaction across Canada.

• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations .
• Ensure requests are handled appropriately by coordinating with various functions within the company
• Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome

Technical Customer Support Specialist – Contract Role

Customer Support Specialist providing remote technical support for client products at Teleperformance. Engaging customers with a passion for service and personalized solutions while exceeding expectations.

Teleperformance

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5 jobs found

Technical Customer Support Specialist

Teleperformance

Bilingual Digital Business Support Agent

Teleperformance

Technical Customer Support Specialist – Contract Role, 3 Months

Teleperformance

Service Client Bilingue Français/Anglais

Teleperformance

Technical Customer Support Specialist – Contract Role

Teleperformance