About the role

Remote customer service representative supporting global brands for Teleperformance. Handling customer queries, technical troubleshooting, scheduling, and data entry across Canadian provinces.

Responsibilities

Provide first-level customer service solutions regarding client products
Build and maintain positive customer relations by offering personalized solutions
Strive to exceed expectations
Coordinate with various company functions to handle requests appropriately
Schedule service calls and follow up with customers/clients
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Accurately input data using prescribed applications
Handle calls using active listening, empathy, and reassurance
Collaborate with the team to achieve high-quality service standards
Take ownership of the customer experience and deliver comprehensive resolutions
Tailor communication style to different audiences and read verbal and non-verbal cues
Adhere to client policies, procedures, and industry regulations
Answer inbound and outbound customer queries
Adapt problem-solving approaches without compromising outcomes

Minimum 6 months of experience in customer-facing environments (phone, chat, in person, etc.)
Minimum high school degree
Degree or certification in technology is a plus
Working knowledge of Microsoft Office applications including Outlook, Word, and Excel preferred
Must be at least 18 years old
Excellent English communication and comprehension skills, written and verbal
Ability to type 35 wpm
Must successfully pass the language/grammar screening
Excellent home internet connection, hardwired
Strong work ethic and dependable track record
Comfortable performing routine tasks at varying pace
Availability for at least one weekend day is mandatory
Able to work 8-hour shifts, 5 days per week
Must be available for morning, afternoon, or night shifts

Competitive compensation package, including an additional premium for bilingual skills
Medical and dental benefits
Employee Assistance Program
Paid training
Employee referral program – earn $500 for every referral hired
Exclusive perks and discounts with Canada’s leading employee perks program
Internal career advancement opportunities
Established career path supported by self-assessments, virtual training, and guided curriculum
Full development plan and opportunity to grow in the organization
Continuous learning through progressive training specific to tenure and skills
Competitive salary with incentive programs
Positive and supportive environment
Employee Family Assistance Programs
2 weeks' vacation