Représentant(e) service client à distance pour une entreprise de télécommunications. Réponse aux demandes, résolution des plaintes et gestion des abonnements en français et en anglais.
About the role
- Bilingual customer service specialist handling customer and dealer financing inquiries for Teleperformance Canada. Processing account, collections, legal documentation, and payment requests in English and French.
Responsibilities
- Prepare, process, and mail required customer, collections, and legal correspondence and documentation
- Handle inbound calls and inquiries from customers and dealers in English and French
- Respond to inquiries regarding accounts, payments, outstanding balances, and financing matters
- Provide payoff quotes, payment information, and account-servicing support
- Maintain records and tracking of mailed collections and legal documentation
- Handle sensitive and confidential documents according to policies and requirements
- Support collections activities, including customer correspondence, past-due account inquiries, payment arrangements, and account escalation
- Investigate customer concerns and complaints and work toward timely resolutions
- Complete documentation and account updates resulting from customer interactions
- Maintain accurate records of customer and dealer interactions
- Follow policies, procedures, compliance requirements, and service-level standards
- Escalate complex, sensitive, or high-risk matters to the appropriate team or management
- Support Operations and Collections with administrative duties, projects, and workload as required
Requirements
- French language speaking and writing is required
- Strong written and verbal communication skills in both English and French
- Previous customer service, collections, financial services, or account-servicing experience is preferred
- Experience within banking, commercial finance, automotive finance, or equipment finance is an asset
- Strong organizational and time-management skills
- Strong attention to detail and ability to accurately process customer, collections, and legal documentation
- Ability to handle sensitive and confidential customer information professionally
- Comfortable working in a fast-paced, SLA-driven environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
Benefits
- Structured career path supported by self-assessments, virtual training, and guided curriculum
- Full development plan and opportunities for vertical and horizontal growth
- Paid training
- 2 weeks of annual leave
- Continuous learning through progressive training
- Incentive programs
- Positive and supportive work environment
- Medical and dental benefits
- Employee Family Assistance Programs
- Rewards & Recognition programs
- Workplace accommodations for disabilities
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Degree requirement
No Education Requirement
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