Client Care Specialist handling inbound customer calls, pest - control sales, account issues, and service scheduling. Supporting Abell Pest Control’s office and branch operations.
About the role
- Bilingual customer service agent delivering French-English technical and customer support for Teleperformance’s global client experience and contact center services. Troubleshooting products, resolving inquiries, and maintaining accurate customer data.
Responsibilities
- Provide first-level technical service regarding installation, operation, and maintenance of products and applications
- Answer inbound customer queries with an emphasis on customer care
- Build and maintain positive customer relations by offering personalized solutions
- Coordinate with various company functions to handle requests appropriately
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures
- Escalate customer issues as required
- Accurately input data using prescribed applications
- Work 8-hour shifts, 5 days per week, including morning, afternoon, or night shifts
Requirements
- Must be at least 18 years of age
- Full time availability
- Excellent home internet hardwired; Wifi is not permitted
- Excellent verbal and written communication skills in English and French
- Excellent computer skills
- Bilingualism in French and English, both spoken and written, required to answer calls from English- and French-speaking customers
- Open availability for program hours Monday to Sunday, 9AM to 12AM midnight
- 8-hour shifts, 5 days a week
- At least one day of weekend availability is mandatory
- High School Diploma
Benefits
- Work from home
- Paid training
- Employee referral program - $500.00 for every referral hired
- Excellent medical, dental and benefits plans
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
- Established career path supported by self-assessments, virtual training, and guided curriculum
- Robust career path with a full development plan
- Paid 6 weeks training
- 2 weeks' vacation
- Continuous learning through progressive training
- Competitive salary with incentive programs
- Positive and supportive environment
- Medical and Dental benefits
- Employee Family Assistance Programs
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