Client Support Coordinator supporting Canadian entrepreneurs through BDC’s Virtual Business Centre. Handling bilingual inquiries, administrative workflows, documentation, and client follow - ups in a hybrid environment.
About the role
- Senior client support consultant helping CIBC, a relationship-oriented bank, improve client service and advisory practices. Coaching leaders, analyzing service trends, and driving operational consistency.
Responsibilities
- Provide expert consultation and coaching to front-line leaders and teams on client service processes, standards, and best practices
- Support implementation and ongoing sustainment of the advisory planning model
- Reinforce expectations, identify gaps, and help teams adopt effective routines and behaviours
- Analyze service trends, team performance indicators, and client experience opportunities
- Recommend improvement actions to senior management
- Deliver guidance, support, and training on contact strategies and client relationship planning tools
- Work with leadership and business partners on departmental planning, process milestones, and service initiatives
- Build relationships across teams and connect people, resources, and networks to drive alignment and remove barriers
- Help embed client-focused standards in everyday practices
Requirements
- Experience developing and implementing strategic team goals
- Experience coaching employees and inspiring successful team performance
- Experience in client service coaching
- Experience in advisory practice support
- Experience in service process implementation
- Experience in stakeholder management
- Degree/diploma in business, finance, commerce, or a related field
- Experience in wealth management, private banking, or a client relationship-focused financial services environment is an asset
- Legally eligible to work at the specified location(s)
- Valid work or study permit where applicable
- May need to complete an attribute-based assessment and other skills tests
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social, points-based recognition program
- Paid Purpose Day for growth and development
- Accessible candidate experience and accommodation support
- Technological toolkit and collaborative workspaces
Job title
Job type
Experience level
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Degree requirement
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