Client Services Assistant supporting admissions, registration, and student records at Okanagan College. Providing client service and advising applicants across British Columbia campuses.
About the role
- Client Service Specialist managing group benefits administration portfolios for Manulife. Coordinating service delivery, incident resolution, and operational improvements across cross-functional teams.
Responsibilities
- Own the end-to-end client benefits administration experience within an assigned portfolio
- Ensure alignment with client expectations and business goals
- Act as the primary point of contact for service-related matters
- Build relationships with internal stakeholders and assigned clients
- Monitor client-specific milestones
- Lead initiatives to improve efficiency, quality, and client satisfaction
- Act as a project manager across product, operations, payroll, and technology teams
- Support service enhancements and innovation
- Lead incident management and resolution efforts
- Handle escalated requests and ensure timely communication with stakeholders and clients
- Assist with procedure development
- Stay informed on product enhancements
- Champion continuous improvement and operational excellence
Requirements
- Experience in the finance and/or insurance industry
- End-to-end management of client portfolios
- Strong Office 365 skills
- Knowledge of Group Benefits and AdminAdvantage is an asset
- Experience in service delivery, operations, or client management within a fast-paced, evolving environment
- Strong leadership and communication skills
- Ability to influence and collaborate across teams
- Analytical and problem-solving skills
- Ability to manage multiple priorities and adapt to shifting business needs
Benefits
- Flexible work environment
- Learning and career growth opportunities
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
BDC team lead guiding Client Support Coordinators across British Columbia. Overseeing regional operations, performance, events, and facilities while supporting Canadian entrepreneurs.
Securities member/client services agent supporting Desjardins investment advisors and clients. Handling account inquiries, sales support, business development, and securities products.
Global Client Support Manager leading StoreForce’s retail workforce SaaS helpdesk. Managing global support teams, SLAs, analytics, escalations, and AI - enabled service improvements.
TD wealth management client service associate supporting Investment Advisors with client administration, reporting, compliance, and referrals. Hybrid role serving high - value investment clients.
Client Service Analyst II calculating and verifying defined - benefit pension benefits for TELUS Health’s global pension administration team. Reviewing complex cases, guiding junior analysts, and improving processing accuracy remotely across Canada.
Part - time Client Service Associate coordinating nursing and home - support visits for VON Canada. Managing referrals, schedules, staffing adjustments, and client communications.
Hybrid financial services agent supporting Desjardins clients and advisors. Handling service requests and promoting investment, financing, protection, and self - service solutions.
Desjardins financial services agent supporting Montréal clients with investments, financing, and protection. Handling member requests, self - service tools, advisor support, and sales opportunities.
Client Services Manager leading teams and strategic accounts for Fintel Connect, a full - service affiliate marketing solution for financial institutions. Driving client performance, renewals and growth.