Senior client support consultant helping CIBC, a relationship - oriented bank, improve client service and advisory practices. Coaching leaders, analyzing service trends, and driving operational consistency.
About the role
- Client Support Coordinator supporting Canadian entrepreneurs through BDC’s Virtual Business Centre. Handling bilingual inquiries, administrative workflows, documentation, and client follow-ups in a hybrid environment.
Responsibilities
- Provide client service to Virtual Business Centre clients by responding to basic inquiries and escalating complex requests to appropriate team members
- Respond to clients promptly and professionally while following established policies, procedures, and processes
- Complete administrative tasks through a queue management system, including preparing correspondence according to established processes
- Maintain accurate client information and documentation and complete required follow-ups
- Prioritize multiple administrative activities and meet deadlines in a fast-paced environment to maintain service standards
- Stay current on changes to policies, standardized procedures, and processes
- Collaborate effectively within a virtual team while completing assigned work independently
Requirements
- College diploma in Office Administration or bachelor’s degree in Business Administration
- Minimum of 3 years of experience in an administrative role
- Excellent French and English, both written and spoken
- Proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Ability to organize and prioritize multiple administrative tasks
- Ability to maintain accurate information, manage documentation, and complete follow-ups
- Demonstrated ability to provide client service through active listening and problem-solving
- Ability to work independently and collaboratively within a virtual team environment
- Ability to work effectively in a fast-paced environment and consistently meet deadlines
- Ability to adapt to changes in policies, procedures, processes, and work activities
- Ability to work in a hybrid environment, both in-office and virtually
Benefits
- Flexible and competitive benefits
- Employee Savings and Investment Plan with employer matching of voluntary contributions
- Defined Benefit Pension Plan
- $750 wellness and health care spending account
- Paid vacation each year
- Five personal days
- Sick days as necessary
- Offices closed from December 25 to January 1
- Hybrid work model
- Opportunities for learning, training and development
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