Bilingual customer service agent delivering French - English technical and customer support for Teleperformance’s global client experience and contact center services. Troubleshooting products, resolving inquiries, and maintaining accurate customer data.
About the role
- Client Care Specialist handling inbound customer calls, pest-control sales, account issues, and service scheduling. Supporting Abell Pest Control’s office and branch operations.
Responsibilities
- Answer all incoming telephone calls to secure residential sales and schedule service
- Complete Route Managers’ data entry work
- Enter daily reports, new contracts, one-times, Electronic Site Management (ESM), product sales forms, and service requisitions
- Solve residential account issues
- Manage customer files and ensure filing is current
- Schedule Route Managers’ one-time work and home services
- Complete follow-up calls to guarantee customer satisfaction
- Ensure month-end tasks are completed
- Check missing tag reports
- Handle chain-account functions, including reporting, scoring, and procedure knowledge
- Support branch staff as directed by the Manager
Requirements
- One or more years of customer service related experience
- Written and verbal communication, interpersonal, and support skills
- Able to use all related hardware and software
- Inside sales experience an asset
- Strong organizational skills
- Team player
- Strong attention to detail and high level of accuracy
- Willingness to work holidays as needed
Benefits
- Commission on top of base salary
- Reasonable accommodation available for applicants with disabilities
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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