Remote customer service representative supporting global brands for Teleperformance. Resolving customer and technical issues across Canadian provinces from home.
About the role
- Remote customer service representative supporting global brands through Teleperformance’s omnichannel customer experience services. Handling inquiries, technical troubleshooting, scheduling, and accurate data entry from home.
Responsibilities
- Provide first level customer service solutions regarding client products
- Build and maintain positive customer relations by offering personalized solutions
- Coordinate with various company functions to handle requests appropriately
- Schedule service calls and follow up with customers/clients
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures
- Perform accurate data input using prescribed applications
- Conduct active listening while being empathetic and reassuring to customers
- Collaborate with the team to achieve high-quality service standards
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Adhere to client policies, procedures, and industry regulations
- Answer inbound and outbound customer queries
- Adapt approaches to problems without compromising outcomes
Requirements
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree
- Must be at least 18 years old
- Excellent communication/comprehension skills in English, written and verbal
- Ability to type 35 wpm and successfully pass the language/grammar screening
- Excellent home internet hardwired
- Strong work ethic with dependable track record
- Comfortable performing routine tasks at varying pace
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Degree or certification in technology is a plus
- Must be available to work both Saturday and Sunday
Benefits
- Work from the comfort of your home
- Medical and dental benefits, plus an Employee Assistance Program
- Paid training
- Employee referral program – earn $500 for every referral hired
- Exclusive perks and discounts with Canada’s leading employee perks program
- Internal career advancement opportunities
- Established career path supported by self-assessments, virtual training, and guided curriculum
- Full development plan and opportunity to grow in the organization
- 2 weeks' vacation
- Continuous learning through progressive training
- Competitive salary with incentive programs
- Positive and supportive environment
- Medical and Dental benefits, Employee Family Assistance Programs
- Accommodations available upon request for candidates with disabilities
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