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DESKSPACE

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customer-support

DESKSPACE is a company specializing in ergonomic office furniture, offering a range of adjustable desks and chairs that aim to enhance productivity and comfort. Their products include height-adjustable desks and ergonomic stools, designed to cater to a variety of workplace needs and styles. DESKSPACE is committed to providing high-quality, durable products with innovative features, backed by extensive warranties and customer satisfaction guarantees.

• Resolve customer inquiries quickly and courteously via email, phone, WhatsApp, and Instagram (Zendesk)
• Handle returns, refunds, replacement parts, and warranty claims across all marketplaces
• Coordinate with the warehouse and freight carriers on partial deliveries, damages, and tracking
• Use AI tools such as Claude and ChatGPT to prepare responses and streamline processes
• Identify recurring issues and report them to the team

After-Sales, Customer Service, AI Experience

After-sales customer service for DESKSPACE’s ergonomic office furniture across marketplaces. Resolving customer issues with Zendesk, Claude, and ChatGPT.

DESKSPACE

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After-Sales, Customer Service, AI Experience

DESKSPACE