Customer Support Specialist resolving automotive data, API, and software issues for JD Power clients. Troubleshooting platforms, documenting cases, and partnering with Product and Engineering teams.
About the role
- After-sales customer service for DESKSPACE’s ergonomic office furniture across marketplaces. Resolving customer issues with Zendesk, Claude, and ChatGPT.
Responsibilities
- Resolve customer inquiries quickly and courteously via email, phone, WhatsApp, and Instagram (Zendesk)
- Handle returns, refunds, replacement parts, and warranty claims across all marketplaces
- Coordinate with the warehouse and freight carriers on partial deliveries, damages, and tracking
- Use AI tools such as Claude and ChatGPT to prepare responses and streamline processes
- Identify recurring issues and report them to the team
Requirements
- German proficiency at least at C1 level, both written and spoken
- Experience in customer service, ideally in e-commerce or online marketplaces
- Regularly use AI tools such as Claude or ChatGPT
- Structured, solution-oriented, and calm when dealing with dissatisfied customers
- Available Monday to Friday during core hours, 8:00 a.m.–3:00 p.m. German time
- Freelancer / self-employed professional
- 40 hours per week
- Available as soon as possible
Benefits
- 100% remote
- 20–40 hours per week
- AI-first team: AI handles routine tasks while you handle the challenging cases
- Direct communication with the founder
- Long-term collaboration
- 12-month contract term
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Operations Support Agent processing Desjardins caisse reports, transactions, and records. Supporting members and customers through operational follow - up and AccèsD Contact Centre calls.
Operations Support Agent processing caisse transactions, reports, and member requests for Desjardins. Handling data, document management, follow - ups, and AccèsD Contact Centre calls in hybrid Saint - Laurent role.
Customer Service Technician troubleshooting VoIP, networking, and 911 systems for Comtech Allerium’s emergency communications infrastructure. Managing escalations, tickets, and 24x7 support.
Customer support operations professional driving SPOT quoting, delivery, billing, and reporting. Supporting Honeywell’s building automation products, software, and services across customer service operations.
Customer Service and Operations Specialist coordinating ocean and air freight shipments for DP World Canada. Managing documentation, compliance, transportation providers, invoicing, and delivery execution.
Bilingual customer support specialist assisting Silk & Snow customers with sleep - product questions, orders, and deliveries. Handling phone, email, and live - chat inquiries in English and French.
Customer Experience Agent supporting Dressly users via email and chat. Helping the fashion - tech startup improve support flows and service efficiency.
Senior Full Stack Engineer improving APIs, backend services, and customer - service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.
Senior specialist supporting S&C Electric’s resilient power - grid products through Tier 3 troubleshooting. Resolving customer equipment issues and training field - service teams.