About the role

Operations Support Agent processing Desjardins caisse reports, transactions, and records. Supporting members and customers through operational follow-up and AccèsD Contact Centre calls.

Responsibilities

Process and reconcile various reports and requests for all caisse sectors, including Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments, authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, collection items and discharges
Perform required follow-up activities with members and customers
Input, validate, and save various data in the system
Liaise with relevant Desjardins components and process transaction notices
Perform search requests; organize and produce requested information
Carry out filing and document management activities, including purging and storage
Take transactional, convenience and informational calls from the AccèsD Contact Centre as required
Propose customized and sustainable solutions and ensure member and customer satisfaction
Complete activities in a timely manner and according to prescribed quality standards
Maintain transaction and operation security according to current policies, practices and standards

High school diplomas in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Action oriented
Customer Focus
Differences
Drive results
Nimble learning
Situational adaptability

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment