Customer Experience Specialist delivering white - glove banking, credit, and payments support. Investigating complex fintech issues and coordinating compliance, risk, engineering, and underwriting resolutions.
About the role
- Operations Support Agent processing caisse transactions, reports, and member requests for Desjardins. Handling data, document management, follow-ups, and AccèsD Contact Centre calls in hybrid Saint-Laurent role.
Responsibilities
- Process and reconcile various reports and requests for all caisse sectors
- Perform required follow-up activities with members and customers
- Input, validate, and save various data in the system
- Carry out liaison activities with relevant Desjardins components
- Process transaction notices and perform ensuing activities and follow-up with members and customers
- Perform search requests; organize and produce requested information
- Carry out filing and document management activities, including purging and storage
- Take transactional, convenience and informational calls from the AccèsD Contact Centre as required
- Propose customized and sustainable solutions and ensure member and customer satisfaction
- Complete activities in a timely manner and according to prescribed quality standards
- Maintain transaction and operation security according to current policies, practices and standards
Requirements
- High school diplomas in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Differences
- Drive results
- Nimble learning
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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