JDPA LIMITED

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support-engineer

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

• Manage user accounts, including adding, removing, and updating group memberships and passwords.
• Analyze, diagnose, and resolve desktop issues for end-users, including remote support.
• Install, configure, test, maintain, and troubleshoot hardware and software.
• Respond to incoming calls, tickets, and emails regarding technical issues.
• Perform installs, moves, adds, and changes (MAC) for hardware and software setups.
• Provide support for Office 365 applications across PC, Apple, and mobile platforms.
• Liaise with third-party vendors and maintain inventory of physical, virtual, and software assets.

End User Support Technician

End User Support Technician providing remote technical support and managing user accounts at JD Power. Ensuring hardware/software operations, troubleshooting, and Office 365 support for a leading data intelligence firm.

it-support

• Unify TechOps Organizations: Consolidate the infrastructure teams across acquired entities into a single global function with consistent processes, tooling, titles, and culture.
• Drive Cultural Transformation: Instill a culture of urgency, ownership, and a bias toward action across all infrastructure teams globally, embracing AI-powered agentic workflows to accelerate velocity.
• Design Organizational Structure: Implement a structure that streamlines operations and optimizes for velocity, eliminating redundancies and establishing clear ownership, accountability, and escalation paths across approximately 150 employees.
• Build Talent Pipeline: Drive workforce planning, skills development, and talent acquisition to ensure the organization has the capabilities required for a modern, cloud-forward infrastructure environment.
• Own Core Infrastructure: Operate and optimize on-premises and cloud data centers, networking, server and container virtualization, operating systems, databases, and L3 customer system support.
• Drive Cloud Modernization: Lead cloud migration and modernization initiatives, optimizing the balance between on-premises and cloud infrastructure for cost, performance, and reliability.
• Establish Operational Excellence: Define and enforce SLAs, incident management, disaster recovery, and business continuity standards across the entire infrastructure estate.
• Implement Observability & Automation: Deploy robust monitoring, observability, and automation to improve system reliability and reduce mean time to resolution.
• Manage End-User Technology: Oversee employee hardware lifecycle management, productivity software deployment, and L2 internal user support across a global workforce.
• Champion AI Adoption: Drive enterprise-wide adoption of AI-powered tools and agentic workflows across the infrastructure organization, creating a culture of velocity through intelligent automation.
• Optimize Enterprise Platforms: Manage and optimize the enterprise systems portfolio including NetSuite (Finance), Coupa (Procurement), Workday (HR), and Salesforce (Sales), ensuring alignment with business processes and organizational needs.
• Collaborate with Business Leaders: Partner with Finance, Procurement, HR, and Sales leadership to translate operational requirements into system capabilities and drive adoption.
• Manage Vendor Relationships: Oversee vendor relationships, contract negotiations, and total cost of ownership for enterprise platforms.
• Establish a rigorous quarterly planning process with strong commitment to frequent, predictable releases across all infrastructure services.
• Deliver Transparency: Provide real-time visibility to the executive team and organization on work in progress, scheduled release dates, and capacity mapped to strategic initiatives.
• Develop and maintain dashboards that give real-time visibility into infrastructure health, project delivery, and resource utilization.
• Deliver top-line growth enablement and bottom-line efficiency through infrastructure optimization, cost management, and strategic investment recommendations.

VP, Global IT Infrastructure – Operations

VP leading and unifying JD Power's global infrastructure within a fast-growing private equity-backed company. Oversee modernization and drive operational excellence for technology capabilities.

artificial-intelligence

• Personally evaluate, prototype with, and drive decisions on the AI tools and platforms we adopt across the enterprise. This includes hands-on testing of agents, models, and orchestration layers.
• Build the internal tools, dashboards, prototypes, and reference implementations that show what good AI adoption looks like in practice, rather than commissioning them.
• Set and run the AI adoption strategy across the enterprise, including the metrics, milestones, and reporting cadence the executive team and board use to track progress.
• Formalize and operate the AI Enablement Hub as a cross-functional capability. Operating model, intake, prioritization, decision rights, and the cadences that keep it running.
• Build and lead a distributed Champions network embedded in business units. The Hub coordinates. Champions deliver inside their functions. You will not pull these roles into a centralized team.
• Chair the AI Steering Committee and act as the senior point of coordination across CPTO, CDAO, CHRO, Legal, Risk, Communications, and business unit leaders.
• Define and operationalize the JD Power AI governance framework. Policies, guardrails, and responsible-AI guidelines, written by someone who has built with the technology.
• Partner with HR on AI skills, role evolution, and the workforce implications of AI productivity gains.
• Build the business cases for AI investments and own value delivery across the portfolio.
• Communicate AI strategy to internal and external audiences, including the board and our PE owner, in plain business language.

Head of AI Enablement

Lead AI Enablement at JD Power, driving adoption of AI tools across the enterprise. Chair AI Steering Committee and build internal tools for effective AI integration.

security-engineer

• Manage inbound security questionnaires/RFIs and coordinate inputs across IT, Legal, Engineering, and other stakeholders
• Maintain and continuously improve a centralized library of standardized, policy-aligned security responses
• Track questionnaire/RFI status, deadlines, and follow-ups to ensure accurate, on-time delivery
• Support the end-to-end third-party vendor risk lifecycle, including onboarding, periodic reviews, and offboarding
• Conduct vendor security risk assessments using established frameworks and questionnaires (e.g., SIG, CAIQ, custom templates)
• Maintain the vendor risk register, including risk ratings, evidence requests, remediation actions, and review schedules; escalate high-risk findings
• Coordinate audit readiness activities (e.g., SOC 2 Type II, TISAX, internal audits), including continuous evidence collection and audit calendars
• Serve as a point of contact during audit fieldwork by scheduling walkthroughs, gathering artifacts, and tracking auditor requests
• Track audit findings and management responses and follow remediation commitments through closure; help update control narratives, policies, and procedures
• Monitor and track vulnerabilities (scans, penetration tests, threat intel), maintain the vulnerability register, drive follow-ups, and produce status reporting.

Cybersecurity Administrator

Cybersecurity Administrator providing operational support for compliance activities in information security. Assisting vendor risk management, audit coordination, and vulnerability tracking.

product-manager

• Translate product vision, objectives, and roadmap priorities into clear user stories, acceptance criteria, and executable requirements for delivery across Canada, Mexico, and Europe
• Partner closely with Product Management, research, stakeholders, and delivery teams to refine requirements and ensure alignment with product strategy
• Own and prioritize the product backlog based on business value, customer needs, data insights, and delivery constraints
• Review completed work against defined acceptance criteria; accept or reject delivery to ensure solutions are on‑spec, on‑time, and meet customer expectations
• Support agile delivery through active participation in planning, reviews, and retrospectives, while managing scope, dependencies, quality, and delivery commitments

Product Owner

Product Owner executing automotive product strategy across Canada, Mexico, and Europe. Prioritizing requirements and delivering high-quality solutions in collaboration with cross-functional teams.

full-stack-engineer

• Design, develop, and maintain software features based on business and technical requirements
• Work within an established application and technology stack, making thoughtful enhancements and fixes
• Collaborate with team members on estimates, design discussions, and implementation approaches
• Write and maintain unit and integration tests to ensure changes are reliable and production-ready
• Participate in code reviews, both receiving and providing feedback focused on quality and maintainability
• Investigate and resolve production defects and support issues in a structured, root‑cause‑focused way

Software Developer

Intermediate Software Developer on a sustain-focused team enhancing legacy systems for Nissan North America. Collaborating closely with teams to ensure software stability and improve functionality.

• Support product issue triage by assessing severity, performing root-cause analysis, and coordinating with engineering and data science teams to ensure timely resolution.
• Manage and prioritize new product ideas by evaluating business impact, technical feasibility, and alignment with product strategy.
• Scope product enhancements and create clear requirements for new features and improvements.
• Maintain product roadmaps, ensuring visibility into timelines, dependencies, and key milestones.
• Synthesize customer feedback and usage insights to inform product decisions and advocate for user needs.
• Support go to market planning, ensuring teams are equipped with the context, messaging, and materials needed for successful launches.

Product Manager, Pricing/Valuation

Product Manager enhancing Pricing/Valuation products at JD Power. Collaborating across teams to optimize product offerings and improve customer success.

JDPA LIMITED

Open jobs

7 jobs found

End User Support Technician

JDPA LIMITED

VP, Global IT Infrastructure – Operations

JDPA LIMITED

Head of AI Enablement

JDPA LIMITED

Cybersecurity Administrator

JDPA LIMITED

Product Owner

JDPA LIMITED

Software Developer

JDPA LIMITED

Product Manager, Pricing/Valuation

JDPA LIMITED