Customer Support Specialist resolving automotive data, API, and software issues for JD Power clients. Troubleshooting platforms, documenting cases, and partnering with Product and Engineering teams.
About the role
- Customer Service and Operations Specialist coordinating ocean and air freight shipments for DP World Canada. Managing documentation, compliance, transportation providers, invoicing, and delivery execution.
Responsibilities
- Organize and arrange transportation for customers with strong focus on ocean and air freight.
- Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, and liaise between parties to provide status updates.
- Follow appropriate work instructions or checklists to create consistency and minimize errors.
- Enter shipment and booking details into approved freight forwarding platforms in a timely and accurate manner.
- Submit required documentation from the system, including Master, AES, ACI, EDI, and booking confirmations.
- Create invoices.
- Use approved external providers as necessary to arrange transportation of goods.
- Quickly resolve miscommunication and disputes to ensure safe, on-time deliveries.
- Ensure safe transport execution in line with official requirements.
- Manage shipments from open to close, handling day-to-day operational activities and closing out files in accounting.
Requirements
- 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
- Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.
- Comprehensive understanding and expertise in the application of Canada's import and export regulations.
- Proactive and collaborative team player with exceptional customer service skills.
- Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
- Knowledge and experience in PC and MS Office applications.
- Must be fluent in English.
- Previous Canadian work experience or experience working directly with Canadian industries.
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