Customer Support Advisor supporting clients and members of Achievers’ employee recognition and rewards platform. Resolving complex cases across Salesforce, email, and phone in a hybrid Toronto role.
About the role
- Senior Full Stack Engineer improving APIs, backend services, and customer-service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.
Responsibilities
- Work closely with Customer Success and Engineering to identify and address common customer pain points
- Improve internal tools and systems used by the Customer Success team
- Design and maintain robust APIs
- Integrate with third-party systems
- Streamline customer workflows
- Track down and resolve difficult bugs
- Implement, test, and maintain reliable backend services
- Own projects end to end
- Design and build features with non-technical stakeholders
- Improve core systems and customer experiences
Requirements
- 6+ years of experience with Ruby on Rails, Typescript, React/React Native
- Strong engineering foundation
- Track record of implementing, testing, and maintaining reliable backend services
- Experience owning projects end to end
- Passion for improving customer experience
- First-rate communication in code and human language
- Ability to contribute to deep technical discussions across team and tech stack boundaries
- Experience working closely with non-technical stakeholders
- Ability to design and build customer-focused features
- Ability to improve system performance and functionality
- Experience building reliable APIs and integrating with third parties
Benefits
- Competitive Salary + Equity Package
- 401K matching
- Wellness, learning, and home-office budgets
- Health, Dental & Vision Medical Plans
- Tremendous autonomy to set the direction of your work
- Unlimited PTO
- Company holidays on the first Friday of every month (Except November, December. & January)
- Paid time off
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Degree requirement
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