Customer Support Advisor supporting clients and members of Achievers’ employee recognition and rewards platform. Resolving complex cases across Salesforce, email, and phone in a hybrid Toronto role.
About the role
- Freelance customer support agent for Onepilot’s e-commerce outsourcing platform. Resolving customer inquiries by email, chat, and phone from home.
Responsibilities
- Help Onepilot’s clients’ customers resolve their issues
- Complete e-learning training for the respective clients
- Use the client-specific knowledge base
- Respond to customer inquiries by email, chat, or phone
- Work from home
- Resolve customer tickets
Requirements
- You’re comfortable with new technologies
- You enjoy solving problems and are curious and proactive
- You enjoy communicating, both in writing and verbally
- You’re available to work at least 20 hours per week
- Complete e-learning training for the respective clients
Benefits
- Manage your own schedule
- Flexible working hours, Monday to Friday between 9:00 a.m. and 6:00 p.m.
- Work from home
- Payment per resolved ticket
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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