Customer Support Advisor supporting clients and members of Achievers’ employee recognition and rewards platform. Resolving complex cases across Salesforce, email, and phone in a hybrid Toronto role.
About the role
- Bilingual Customer Support Specialist supporting Roofr’s CRM users in English and Spanish. Troubleshooting inquiries across phone and chat while improving customer experience.
Responsibilities
- Deliver high-quality customer support primarily via live phone and chat interactions in English and Spanish
- Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions
- Build deep product knowledge by staying current on evolving product features and enhancements
- Track and update support tickets and activities in the CRM
- Work closely with Sales, Customer Success, Onboarding, and Product teams
- Bring innovation and creativity while balancing quality and efficiency
- Continuously improve the customer experience and contribute to a world-class support experience
Requirements
- 1 - 3 years of bilingual customer support experience
- Excellent communication and creative problem-solving skills
- Experience interacting with a high daily volume of customers by phone, email, and chat
- Bilingual in English and Spanish
- Experience in a fast-paced startup environment is a plus
- Experience with Intercom is a plus
- Holiday coverage required as part of a rotating schedule
- Partial weekend coverage may be requested based on team needs
- Start times approximately 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with some flexibility based on team needs
Benefits
- 1st week of employment is mandatory PTO
- 1 Friday off per month
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 100% employer-paid premiums for Extended Healthcare and Dental in Canada
- RRSP/401k match
- Generous Parental Leave policy
- Annual company retreat with team building activities
- Learning and development opportunities
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior specialist supporting S&C Electric’s resilient power - grid products through Tier 3 troubleshooting. Resolving customer equipment issues and training field - service teams.
Customer Support Manager leading teams and improving service operations at Cardata, which automates vehicle reimbursement programs. Driving KPI performance, workforce planning, escalations, and support automation.
Customer Support Lead improving training, quality assurance, and Notary Support operations. Helping LawDepot modernize legal document creation and customer experiences.
Bilingual Customer Support Specialist supporting Roofr’s CRM customers in English and Spanish. Troubleshooting issues, managing tickets, and improving customer experiences across support channels.
Customer service manager leading key accounts and CSR teams for Marmon’s industrial railcar business. Driving customer satisfaction, process automation, and operational improvement.
Freelance customer support agent for Onepilot’s e - commerce outsourcing platform. Resolving customer inquiries by email, chat, and phone from home.
Client Support Specialist troubleshooting and supporting Civix’s Go Grants software for emergency management agencies. Training users, testing updates, and resolving client issues remotely.
eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
Product Support Specialist supporting Prenuvo’s proactive whole - body healthcare scanning platform. Triaging tickets, troubleshooting product issues, and coordinating resolutions with engineering and clinical teams.