Customer Support Representative helping iClosed users resolve SaaS issues via chat, email, and video. Troubleshooting integrations and improving customer support processes.
About the role
- Trainer designing and delivering learning programs for Beneva’s insurance and financial-services teams. Supporting onboarding, skills development, compliance, and adoption of new practices.
Responsibilities
- Analyze training and skills-development needs among teams
- Identify the knowledge, skills, and behaviors to be developed and define learning objectives
- Gather, structure, and organize the information required to design training activities
- Determine appropriate instructional approaches, including classroom training, self-directed learning, coaching, virtual training, or online learning
- Design, develop, and update learning activities, training materials, and assessment tools
- Write and maintain up-to-date training documentation and reference materials
- Plan, prepare, and facilitate training activities
- Assess learning, measure the achievement of objectives, and provide constructive feedback
- Contribute to the onboarding, integration, and development of new employees
- Coach team members in maintaining and developing their skills
- Participate in the evaluation of new employees and make recommendations to managers
- Provide guidance and follow-up during learning and onboarding periods
- Organize training sessions, adapt content for different audiences, and coordinate delivery schedules
- Ensure training content and tools are kept up to date and properly managed
- Ensure training records comply with legal and organizational requirements
- Act as a change agent by promoting the adoption of new practices, processes, or technologies
- Participate in the implementation, evaluation, and continuous improvement of training tools and systems
- Collaborate on various projects, committees, and initiatives related to skills development and organizational learning
Requirements
- College diploma
- Experience designing, facilitating, or coordinating training programs
- Comfortable using technology tools and collaboration and learning platforms, such as Microsoft 365, PowerPoint, Teams, Webex, or equivalent
- Excellent command of French, both spoken and written
- Functional knowledge of English to interact with English-speaking colleagues, partners, clients, or suppliers, or to use certain work tools
- Participate in interviews, as well as practical exercises or case studies, as part of the selection process
- Submit a résumé and cover letter to complete the application
Benefits
- Regular status
- Full-time employment
- Equal opportunity employer
- Women, persons with disabilities, Indigenous peoples, and visible and ethnic minorities are encouraged to apply
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Support Specialist supporting CM - Labs’ advanced simulation software and hardware. Troubleshooting customer issues, managing tickets, and escalating complex technical problems.
On - site Desjardins operations support agent processing records, client data, and administrative transactions. Supporting business - centre procedures and liaison activities with Desjardins Group entities.
Customer Success Specialist guiding Splunk customers through technical adoption, health, and optimization. Supporting cybersecurity, observability, and IT operations platforms across Western Canada.
Bilingual French Customer Service Representative processing orders and resolving inquiries for Uline, North America's shipping and packaging distributor. Building customer relationships across phone, email, and chat.
Customer Experience Manager leading customer - facing teams at ASSA ABLOY, a global access - solutions manufacturer. Driving service excellence, satisfaction improvements, and cross - functional operational performance.
Customer care and training specialist supporting Demant’s hearing healthcare software users. Troubleshooting issues, training customers, and coordinating product improvements remotely from Ontario.
Director of Customer Support leading global support for Litmus industrial AI and edge - data software. Scaling operations, technical capabilities, and enterprise customer outcomes.
Customer Experience Specialist delivering white - glove banking, credit, and payments support. Investigating complex fintech issues and coordinating compliance, risk, engineering, and underwriting resolutions.
Customer Support Specialist resolving automotive data, API, and software issues for JD Power clients. Troubleshooting platforms, documenting cases, and partnering with Product and Engineering teams.