Customer Support Representative helping iClosed users resolve SaaS issues via chat, email, and video. Troubleshooting integrations and improving customer support processes.
About the role
- On-site Desjardins operations support agent processing records, client data, and administrative transactions. Supporting business-centre procedures and liaison activities with Desjardins Group entities.
Responsibilities
- Perform scanning and filing of electronic and physical records according to procedures, practices and rules
- Perform operations and administrative support activities, including address changes, account messages, cheque orders, bank confirmations, data compilation, document management, and mailing preparation
- Follow up with clients as needed
- Enter, confirm, and save data in the system
- Participate in liaison activities with Desjardins Group entities and process resulting transaction notices and operations
- Conduct follow-ups with members and clients according to procedure
- Fulfil research requests by finding, structuring and producing information
- Ensure compliance with applicable deadlines and quality standards
- Respect policies, practices and standards for conducting transactions and operations securely
Requirements
- High school diplomas in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
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