Customer Support Representative helping iClosed users resolve SaaS issues via chat, email, and video. Troubleshooting integrations and improving customer support processes.
About the role
- Bilingual French Customer Service Representative processing orders and resolving inquiries for Uline, North America's shipping and packaging distributor. Building customer relationships across phone, email, and chat.
Responsibilities
- Process customer orders
- Make product recommendations
- Handle account inquiries using world-class technology
- Answer product, pricing and shipping questions
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
Requirements
- Bilingual (English / French) — fluent in both verbal and written forms required
- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus
- Willingness to learn; training provided
- Registration and scheduled appointment required for the hiring event
- All positions are on-site
Benefits
- Company-paid extended health coverage
- RRSP with 6% employer match starting day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- On-site café
- Outdoor patio
- First-class fitness center
- Monthly employee-appreciation events
- Opportunities for community involvement
- Best-in-class, clean, modern facilities
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