Customer Support Specialist supporting CM - Labs’ advanced simulation software and hardware. Troubleshooting customer issues, managing tickets, and escalating complex technical problems.
About the role
- Customer Support Representative helping iClosed users resolve SaaS issues via chat, email, and video. Troubleshooting integrations and improving customer support processes.
Responsibilities
- Support customers over chat, email, and occasional video calls
- Provide quick, friendly, patient, and professional customer assistance
- Escalate issues to the appropriate internal team and follow them through to resolution
- Troubleshoot technical issues and guide users through fixes
- Help users connect iClosed with Zapier, Make, n8n, webhooks, and APIs
- Suggest improvements to support processes and the product
- Provide customer feedback and suggestions to improve the product and support processes
Requirements
- 1+ year of experience in customer support or a similar role
- English: B2 spoken and C1 written
- Basic knowledge of web apps and SaaS products, including Intercom, ClickUp, Slack, email, Zapier, Make, n8n, and scheduling tools
- Strong communication skills and ability to explain complex things simply
- Problem-solving mindset and eagerness to learn
- Dedicated and hardworking
- Available to work shifts within 8am to 10pm CET
- French language skills are nice to have
Benefits
- Remote-friendly – work from anywhere
- Growth opportunities – expand your skills and career
- A supportive team – people who help each other out
- Impactful work – help customers and make a difference every day, internally and publicly
- A positive, energetic culture
- Full-time employment
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Degree requirement
No Education Requirement
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