TD small - business banking account manager growing client relationships and profitable business. Advising Canadian entrepreneurs through customized banking solutions and community prospecting.
About the role
- Account Manager managing strategic UK automotive retail accounts for Keyloop’s digital automotive technology platform. Driving retention, expansion, customer satisfaction, and cross-functional execution.
Responsibilities
- Own and develop key client relationships across a defined portfolio of top UK automotive retail accounts
- Serve as primary contact for clients and build trusted-advisor relationships with senior stakeholders
- Lead client-retention initiatives and expand revenue through upsell and cross-sell strategies with account sales executives
- Coordinate sales, professional services, and customer success teams as part of a cross-functional pod
- Develop and maintain strategic account plans covering client goals, risks, opportunities, and business outcomes
- Represent the customer voice internally and align product development, support, and service delivery with client needs
- Track account health and performance using data and insights
- Proactively address challenges and improve adoption and customer satisfaction
- Build long-term partnerships, drive client satisfaction, and identify portfolio expansion opportunities
Requirements
- At least 4 years of hands-on experience managing client accounts, focused on customer success and business growth
- Proven experience in account management, preferably within the SaaS or software sector
- Strong understanding of SaaS business models and customer lifecycle management
- Familiarity with solution selling or consultative selling methodologies
- Knowledge of customer success best practices and account retention strategies
- Exceptional relationship-building and communication skills with a consultative, customer-centric approach
- Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments
- Comfort with commercial discussions, contract negotiations, and revenue accountability
- Strategic thinking and results-driven mindset
- Ability to translate business needs into actionable solutions
- Willingness to travel as needed across the region
Benefits
- Training and support to try new things, adapt to quick changes, and explore different paths
- Inclusive work environment and culture
- Pay and benefits reflecting performance
- Career growth opportunities and investment in development
- AI tools and training to boost creativity and productivity
- Equal opportunity employer committed to diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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