Build a healthier business with Portless.
Portless fulfills e-commerce orders directly from China to your customer's front door, massively improving lead times, decreasing your shipping costs, and lowering your import tax fees.
At Portless, we have shipped over 2.5 million cross-border packages with a 99.8% pick-and-pack accuracy and 98% on-time delivery rate.
We pride ourselves on providing white-glove customer service and the fastest response times in the industry.

Portless

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controller

Portless is a logistics and fulfillment platform that specializes in direct-to-consumer (DTC) e-commerce shipping, allowing businesses to fulfill orders directly from China to their customers' doorsteps. By streamlining shipping processes and reducing costs, Portless improves margins and cash flow for its clients, enabling them to respond efficiently to actual customer demand. The company also offers integrations with popular e-commerce platforms, making international shipping seamless and effective.

Build a healthier business with Portless. Portless fulfills e-commerce orders directly from China to your customer's front door, massively improving lead times, decreasing your shipping costs, and lowering your import tax fees. 

At Portless, we have shipped over 2.5 million cross-border packages with a 99.8% pick-and-pack accuracy and 98% on-time delivery rate.

We pride ourselves on providing white-glove customer service and the fastest response times in the industry.

• Own the month-end close calendar across all entities, including consolidation, intercompany and FX
• Improve the speed of the monthly close
• Ensure merchants are billed correctly and on time
• Manage rate-card changes, credit notes and waivers with clear approvals
• Ensure duties, VAT and tariffs are billed back accurately
• Apply cash across Stripe and other payment channels
• Keep accounts receivable reconciled to the bank and payment processors
• Set the bad-debt reserve policy
• Run collections with the billing team
• Own the daily cash position and a 13-week forecast tied to the bank
• Manage payment runs and approvals
• Select and lead the first external audit
• Prepare books for investor and lender diligence
• Own monthly lender reporting
• Coordinate outside advisors on Canadian, US and Chinese filings, sales tax and VAT, and transfer pricing
• Improve the finance systems stack, including QuickBooks Online, Stripe, Bill.com and Ramp
• Document processes and determine when an ERP is needed
• Lead and develop the accounting team
• Assign clear process ownership
• Collaborate with data and engineering teams on billing data

Controller

Controller owning Portless’s books, audit, billing and cash across its cross-border fulfillment business. Leading a distributed accounting team and building scalable finance controls.

sales

• Lead the team of seven new business Account Executives responsible for winning new logos
• Recruit and retain sales talent as the team scales
• Build a high-performance, low-ego sales culture
• Coach Account Executives through call reviews, deal reviews, and 1:1s using the “One Thing” coaching philosophy
• Support high-potential deals by joining calls, shaping strategy, engaging senior stakeholders, and helping close business
• Own the team number through accurate forecasting, leading-indicator tracking, and early pipeline diagnosis
• Run deal cycles across Asia, Europe, Australia, and APAC
• Develop and refine Portless’s new-business sales playbook
• Partner with BDRs, Marketing, Onboarding, Client Success, and RevOps
• Maintain CRM discipline, accurate deal stages, forecasting, and activity logging in HubSpot
• Hire, retain, and develop the new business team

Director, New Business Sales

Sales director leading seven AEs in winning complex new-logo deals for Portless, a global DTC fulfillment platform. Building sales talent, coaching performance, and scaling international deal execution.

customer-success-manager

• Own the post-launch merchant relationship for every Portless merchant and lead the Customer Success Management team
• Lead customer success motions across onboarding and lifecycle teams
• Own Gross Revenue Retention and Net Revenue Retention for the merchant base
• Set coverage models, playbooks, cadences, and segmented engagement across Enterprise, Strategic, and Growth accounts
• Hire, onboard, coach, and develop CSMs and Hypercare managers
• Set book-of-business capacity and revenue coverage; rebalance books quarterly
• Define performance scorecards and manage team performance
• Publish monthly retention forecasts with at-risk accounts, dollar exposure, and save plans
• Run weekly at-risk reviews and lead churn post-mortems
• Serve as senior escalation point for Enterprise and Strategic merchants
• Own Hypercare-to-CSM handoffs and graduation standards
• Lead merchant-facing peak planning with Operations for BFCM and Chinese New Year
• Design merchant health scoring and use leading indicators to trigger interventions
• Set standards for MBRs, QBRs, and EBRs focused on measurable merchant outcomes
• Own the merchant sentiment program, including risk scoring, Customer Effort Score, and decision-maker NPS
• Own service attach-rate targets and expansion playbooks for Portless and partner solutions
• Coach CSMs on services-led discovery, ROI cases, and commercial rigor
• Partner with Sales and Operations on expansion, win-back, and share-of-wallet growth
• Enforce HubSpot data standards as the system of record
• Deploy AI tooling to reduce CSM toil and establish human-review quality standards
• Convert merchant friction into prioritized Product and Operations feedback
• Partner cross-functionally with Technical Solutions, Operations, Product, Sales, RevOps, Engineering, and fulfillment centers
• Deliver retention, growth, lifecycle, sentiment, and team success metrics

Director – Customer Success Management

Director of Customer Success leading merchant retention, expansion, and CSM teams for Portless, a global 3PL provider. Building scalable lifecycle, forecasting, and fulfillment-success systems.

• Own a portfolio of merchants and drive the full customer success lifecycle: adoption, value realization, expansion, and renewal.
• Ensure merchants reach operational go-live and early stability through success plans.
• Drive adoption of Portless platform capabilities based on merchant objectives.
• Define account success through measurable metrics for speed, cost, and delivery experience.
• Monitor volume trends and exception rates to proactively prevent issues.
• Lead monthly and quarterly business reviews to demonstrate value and align priorities.
• Identify opportunities for value-added services such as order protection and inventory financing.
• Conduct discovery and build ROI-focused business cases.
• Contribute to internal playbooks for service-led growth.
• Identify churn risks, create mitigation plans, and support renewal forecasting.
• Manage complex escalations, root-cause analysis, and corrective actions.
• Represent merchant needs across Operations, Product, and Engineering.
• Provide structured product feedback to influence the roadmap.

Customer Success Manager

Customer Success Manager owning merchant adoption, retention, and expansion for Portless, a 3PL fulfillment provider. Driving operational outcomes across fulfillment, shipping, and e-commerce services.

product-manager

• Own the end-to-end compliance flow from merchant catalog through cleared shipment
• Define where compliance data originates, how it is validated and enriched, what is stored, and what is declared
• Determine what Portless should build, buy, or partner for in compliance
• Establish data quality as a product outcome, including classification coverage and accuracy, declared values, and country of origin
• Build prevention mechanisms such as intake validation, gating, escalation, and merchant-facing data correction flows
• Define the merchant-facing compliance product and communicate merchant exposure and delivered value
• Evaluate market solutions, select partners, and own product-side partner relationships
• Understand and quantify compliance risks in orders and dollars
• Create compliance strategy and roadmap
• Improve data quality through system-owned metrics
• Remove manual compliance work from operations and customer success
• Enable merchants to view and act on their compliance status
• Make compliance a sellable value proposition for sales
• Collaborate cross-functionally using one canonical product roadmap
• Write strategy documents, decision documents, and specifications

Senior Product Manager, Compliance

Senior Product Manager owning compliance strategy and systems for Portless’s global e-commerce shipping platform. Improving data quality, merchant self-service, and cross-border shipment clearance.

ai-engineer

• Design and build AI-powered features across our B2B portal, internal tooling, and merchant-facing products — including LLM integrations, AI agents, and intelligent automations
• Translate ambiguous business problems into well-scoped AI solutions, from prompt engineering and RAG pipelines to full agentic workflows
• Build, evaluate, and iterate on AI systems using a rigorous experiment-driven approach — tracking quality, latency, and cost tradeoffs
• Collaborate closely with product, operations, and engineering teams to identify high-leverage AI opportunities and deliver them end-to-end
• Develop internal AI tooling and skill frameworks that empower non-technical teams to leverage AI in their daily workflows
• Integrate with third-party AI APIs (Anthropic, OpenAI, etc.) and MCP-based tooling while maintaining security and reliability standards
• Maintain observability over deployed AI systems — monitoring for regressions, prompt drift, and model performance degradation
• Work independently in a remote environment with a strong sense of ownership and ability to ship with minimal oversight

AI Engineer

AI Engineer at Portless developing AI-powered systems for global delivery solutions. Collaborating with teams to design and implement intelligent automation and workflow systems.

Build a healthier business with Portless. Portless fulfills e-commerce orders directly from China to your customer's front door, massively improving lead times, decreasing your shipping costs, and lowering your import tax fees. At Portless, we have shipped over 2.5 million cross-border packages with a 99.8% pick-and-pack accuracy and 98% on-time delivery rate. We pride ourselves on providing white-glove customer service and the fastest response times in the industry.

Portless

About the company

Open jobs

6 jobs found

Controller

Portless

Director, New Business Sales

Portless

Director – Customer Success Management

Portless

Customer Success Manager

Portless

Senior Product Manager, Compliance

Portless

AI Engineer

Portless