About the role

Senior Product Manager owning compliance strategy and systems for Portless’s global e-commerce shipping platform. Improving data quality, merchant self-service, and cross-border shipment clearance.

Responsibilities

Own the end-to-end compliance flow from merchant catalog through cleared shipment
Define where compliance data originates, how it is validated and enriched, what is stored, and what is declared
Determine what Portless should build, buy, or partner for in compliance
Establish data quality as a product outcome, including classification coverage and accuracy, declared values, and country of origin
Build prevention mechanisms such as intake validation, gating, escalation, and merchant-facing data correction flows
Define the merchant-facing compliance product and communicate merchant exposure and delivered value
Evaluate market solutions, select partners, and own product-side partner relationships
Understand and quantify compliance risks in orders and dollars
Create compliance strategy and roadmap
Improve data quality through system-owned metrics
Remove manual compliance work from operations and customer success
Enable merchants to view and act on their compliance status
Make compliance a sellable value proposition for sales
Collaborate cross-functionally using one canonical product roadmap
Write strategy documents, decision documents, and specifications

5+ years in product management with real ownership of a complex, data-heavy domain
Ability to map complex end-to-end processes, information origins, data degradation, and leverage points
Fluency in using data to validate claims against actual outcomes
Experience making and managing build-versus-buy decisions
Strong written communication; written strategy, decision documents, and specifications are primary outputs
Ability to hold and revise positions based on evidence
Experience in cross-border commerce, logistics, fulfillment, supply chain, or a closely adjacent role
Strategic-level experience with compliance, including classification, declared value, duties, and destination requirements
Sufficient compliance fluency to work credibly with partners, carriers, and internal experts
Willingness to work close to merchants, warehouse and China operations, and escalations
Ability to collaborate with product, engineering, finance, operations, customer success, and merchants
Ability to identify systemic problems from individual merchant issues

Remote-first work arrangement
Meaningful Eastern Time overlap
Life-first culture focused on velocity and ownership rather than hours or visibility