Staff Product Manager owning AI strategy and roadmaps for Honeycomb.io's developer observability platform. Leading Canvas and Agentic AI products from research through customer impact.
About the role
- Product Owner managing personal deposit strategy, pricing, profitability, and member experiences. Supporting Servus Credit Union’s mission to reinvest earnings in members and Alberta communities.
Responsibilities
- Implement product design, development, and product marketing strategy for personal deposit banking products
- Support the Service Fee Committee
- Provide input into innovative product and service strategy and translate it into operational plans
- Develop, implement, and maintain a deposit product roadmap
- Build internal and external buy-in for the product vision
- Manage the assigned product portfolio through all product lifecycle stages
- Optimize product pricing and profitability and recommend improvements to competitiveness
- Keep internal stakeholders informed of product shelf and changes
- Lead development of member experiences across digital, direct/assisted, sales, and operations channels
- Monitor member channel usage, branch and department transactions, and member share of wallet
- Support leadership reporting on ongoing business performance and identify gaps
- Own the P&L, revenue, and cost drivers for retail deposit products
- Provide content for the Service Fee Committee
- Support annual KPI planning for product volume, revenue growth, member adoption, and satisfaction
- Lead member propositions to acquire members, deepen relationships, and increase share of wallet
- Establish and manage third-party vendor relationships and products
- Monitor market conditions, product management trends, distribution, and segmentation
- Assess Servus offerings against competitors and adjust the product roadmap
- Ensure governance, compliance, and risk standards are upheld
- Provide branch or department support for special projects or staffing shortages when requested
Requirements
- 7 years’ experience in financial services, product management and development, or analytics
- Demonstrated ability in product management and development, customer segmentation, sales and profitability analysis, and vendor relationship management
- Bachelor’s degree in a related field
- An equivalent combination of education and experience may also be considered
- Proficient computer skills and ability to learn job-related systems and programs
- Excellent written and verbal communication skills
- Strong critical thinking, problem-solving, analytical, organizational, and multitasking skills
- Customer-focused mindset and commitment to exceptional service
- High attention to detail
- Ability to focus on goals and metrics and measure product success
- Ability to build and maintain relationships with internal and external stakeholders
- Adaptability and flexibility in a dynamic and ambiguous environment
- Strong presentation and public speaking skills
- Selected candidate must successfully pass a criminal background check, reference check, and credit check
- Open to all employees across the province
Benefits
- Competitive compensation including performance-based incentive pay and profit share
- Health and wellness benefits
- Vacation programs
- Retirement savings programs
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Meaningful work towards individual and corporate goals
- Employee volunteer program and opportunities to give back
- Credit union membership benefits, including profit sharing, voting for the board of directors, and access to financial services
- Accommodations available during every stage of the hiring process upon request
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