Product Owner managing personal deposit strategy, pricing, profitability, and member experiences. Supporting Servus Credit Union’s mission to reinvest earnings in members and Alberta communities.
About the role
- Analyste fonctionnel·le / Proxy PO Kanban pour les plateformes RPA, process mining et adoption numérique d'une institution financière québécoise. Structuration du flux de travail, du backlog et des livraisons avec Jira.
Responsibilities
- Receive and qualify requests from customers across different products through a clear intake channel
- Translate business needs into actionable Jira tickets, including context, value, requirements, dependencies, and acceptance criteria
- Facilitate replenishment meetings and prepare priority trade-off discussions across products with the Product Manager and architects
- Order the backlog based on value, risk, urgency, and cost of delay
- Evolve classes of service: expedite, fixed date, and standard
- Organize the functional and technical validation of deliveries with the team and customers
- Use flow metrics—lead time, throughput, and work-in-progress aging—to prioritize, forecast, and report
- Recommend improvements to the work system and Jira configuration, including boards, filters, and workflows
- Bridge the products’ business needs with the team’s technical reality
- Maintain a healthy workflow during the transition from Scrum to Kanban
Requirements
- Previous experience implementing a Kanban system within a team undergoing transition, including flow modeling, work-in-progress limits, entry and exit policies (“ready” and “done”), classes of service, and continuous replenishment
- Ideally, experience gained in a support or platform team handling incidents, short-turnaround requests, and planned work
- Experience as a Functional Analyst, Proxy Product Owner, Product Owner, or in an equivalent role
- Advanced Jira skills, including board configuration, JQL, filters, and dashboards
- Ability to arbitrate between competing priorities and influence without formal authority
- Fluency in French
- Kanban University certification (KMP, KSD, or KSI) is an asset
- Knowledge of automation platforms (RPA, process mining, and digital adoption) is an asset
- Knowledge of IT service management (ITSM) is an asset
- SAFe experience or experience in a large organization is an asset
- Be transparent, caring, and positive
Benefits
- Personalized, people-focused support throughout your assignment
- 4 weeks of vacation plus sick leave
- Group insurance plus Dialogue telemedicine services
- AWS or Azure certification paid for
- Training plan
- Downtown Montréal offices plus hybrid work
- The Maplr experience: happy hours and community meetups
Job title
Job type
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Salary
Not specified
Degree requirement
No Education Requirement
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