Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals. Supporting Postmedia’s Canadian news media brands and local market partnerships.
About the role
- Account Manager owning retention and expansion of UK automotive retail accounts. Guiding cross-functional teams for Keyloop’s digital dealership technology platform.
Responsibilities
- Own and develop key client relationships across a defined portfolio of top UK automotive retail accounts
- Serve as the primary point of contact and build trusted-advisor relationships with senior stakeholders
- Lead initiatives to retain clients and expand revenue through upsell and cross-sell strategies with sales executives
- Coordinate sales, professional services, and customer success teams within a cross-functional pod
- Develop and maintain strategic account plans covering client goals, risks, opportunities, and business outcomes
- Represent the customer voice internally and align product development, support, and service delivery with client needs
- Track account health and performance using data and insights
- Proactively address challenges and improve product adoption and customer satisfaction
- Build long-term partnerships, drive client satisfaction, and identify portfolio expansion opportunities
Requirements
- At least 4 years of hands-on experience managing client accounts, focused on customer success and business growth
- Proven experience in account management, preferably within the SaaS or software sector
- Strong understanding of SaaS business models and customer lifecycle management
- Familiarity with solution selling or consultative selling methodologies
- Knowledge of customer success best practices and account retention strategies
- Exceptional relationship-building and communication skills with a consultative, customer-centric approach
- Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments
- Comfortable with commercial discussions, contract negotiations, and revenue accountability
- Strategic, results-driven mindset and ability to translate business needs into actionable solutions
- Willingness to travel as needed across the region
- Automotive retail experience is a bonus, not required
- No academic qualifications required; selection is based on experience and potential
Benefits
- Training and support to try new things, adapt to quick changes, and explore different paths
- Career development opportunities and investment in employee development
- Inclusive work environment and culture
- Equal opportunity employer
- AI tools training to boost creativity and productivity
- Performance-based pay and benefits
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals for Canadian news media company Postmedia. Coordinating partners, campaigns, assets, and contractual fulfillment.
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