Vice - President leading the Canadian Medical Association’s information management, technology, AI, and cybersecurity. Shaping secure, scalable, data - enabled enterprise capabilities across Canada.
About the role
- VP leading construction and ETO delivery at Appficiency, a multi-technology ERP, CRM, cloud, and AI services firm. Driving client health, delivery excellence, team growth, profitability, and account expansion.
Responsibilities
- Own client health across the construction and ETO portfolio
- Champion delivery excellence for construction and ETO engagements, ensuring projects are within scope, on time, on budget, and to quality standards
- Cultivate senior-level relationships with stakeholders across strategic construction and ETO accounts
- Reduce escalations across construction and ETO engagements
- Partner with the product team to improve the customer experience for construction and ETO clients
- Build and coach a delivery organization with construction and ETO credibility; hire industry experts
- Partner with the SOS team to support winning and growing construction and ETO business
- Support conversion of implementation engagements into follow-on opportunities and referenceable relationships
- Manage portfolio profitability
- Lead technology strategy across ERP, CRM, AI, and other platforms; shape account and regional strategy with Sales
Requirements
- Hands-on experience in construction, civil engineering, or ETO manufacturing, plus experience inside an IT or software company
- Degree in Construction Management, Civil Engineering, Architecture, or a related technical field strongly preferred; MBA or equivalent business degree is a plus
- Working fluency in construction-specific business processes, including job costing, percentage-of-completion accounting, change order management, RFIs, submittals, and subcontractor/vendor management
- Exposure to construction-focused ERP/field platforms such as Procore, Viewpoint/Vista, Sage 300 CRE, CMiC, or Foundation is a strong plus
- Broader ERP/CRM experience such as NetSuite or Salesforce
- 10+ years in Professional Services or construction/ETO industry leadership
- 7–8 years in systems implementation, integration, or process re-engineering for construction or engineering-driven organizations
- Track record of managing distributed delivery teams across multiple regions on concurrent, complex projects
- Strong command of business analytics, BI, and financial performance management, including job-cost reporting and P&L
- Willingness to travel up to 25% of the time, with flexibility for site visits and client needs
- Track record of reducing escalations and stabilizing delivery in complex, industry-specific engagements
- Strong executive presence with construction and ETO clients
- Experience partnering with product and sales teams to shape offerings and win business in a specialized vertical
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