Senior Project Manager leading complex digital and agentic AI delivery for APPLY, an Agentic Customer Experience partner serving major consumer and entertainment brands.
Responsibilities
Lead complex digital projects and programs from initiation to completion, managing scope, roadmaps, timelines, resourcing, and budgets
Translate client business outcomes into actionable project plans, roadmaps, and execution strategies
Own delivery artifacts including SOWs, plans, resource trackers, status reports, risk/issue logs, and closure decks
Identify, manage, and mitigate project risks, issues, dependencies, and decisions
Adapt Agile, hybrid-Agile, or waterfall methodologies to project needs
Streamline delivery workflows and status reporting using AI tools and smart automation
Build reusable prompts, templates, and best practices for the Project Management discipline
Own delivery accountability and guardrails on agentic engagements, ensuring human review and approval of AI-assisted outputs
Structure work between AI agents and team members, maintaining review gates and risk logs
Manage agentic failure modes and agent access/permission boundaries
Align client expectations to an agentic operating model and report outcome-based metrics
Serve as the primary client contact and provide proactive updates on progress, milestones, and scope changes
Facilitate strategy sessions, UX reviews, demos, workshops, and client meetings
Manage complex stakeholder discussions and expectations
Partner with Client Services and account leadership on growth opportunities and business value alignment
Lead cross-functional Strategy, Design, Engineering, QA, and Data teams
Guide, mentor, and coach Project Managers and Coordinators
Resolve team friction and focus teams on solution-oriented outcomes
Requirements
8+ years leading end-to-end digital solution delivery in consulting or agency environments for enterprise clients
Proven ability to partner with senior client leadership (Director, VP, C-suite)
Expertise in Agile and waterfall delivery frameworks
Experience with modern digital ecosystems, including Composable/Headless CMS, E-commerce, Loyalty, Personalization, and Analytics
Proficiency with JIRA, Confluence, Notion, Instagantt, Smartsheet, and Google Suite
Deep knowledge of the software development lifecycle, CI/CD, and delivery workflows across product, design, development, and QA
Experience leading headless implementations across e-commerce, CMS, Loyalty, Identity, and Personalization platforms
Knowledge of AI, machine learning, data analytics, cloud computing, and platform integrations
Hands-on experience using LLMs such as Claude or Gemini and AI workflows
Ability to critically evaluate AI outputs for accuracy, quality, and strategic alignment
Strong written and verbal communication skills
High emotional intelligence and conflict-navigation ability
Customer-centric leadership, coaching mindset, resilience, and adaptability
Direct agentic delivery experience, BMAD methodology, Markdown, CLI-based AI tools, MCP connectors, reusable AI skills/agents/automations, and relevant AI certifications are strong bonuses
Experience in Commerce and/or Loyalty, Computer Science background, PMP/Agile/Scrum Master certification, and AI or agentic product delivery experience are nice to have
Preferred candidate should be based in Canada and work hours aligned to ET
Benefits
Agentic Delivery opportunities across engagements with international brands
Inclusive and safe work environment
Generous training budgets and mentorship
Flexible personal time off (PTO)
Customizable extended health and dental plan
Flexible work arrangements: remote, in-office, or a blend of both
Equal opportunity and inclusive workplace commitment
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