About the role
- Front Desk Clerk ensuring guest satisfaction by assisting with needs and booking reservations at remote lodge near Cochrane, ON. Responsible for guest services and resolving concerns.
Responsibilities
- Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Greet and provide customer service to guests while anticipating their needs
- Fulfills special requests made by hotel guests and participates in the organization of special events
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
- Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail
Requirements
- Previous guest services experience required
- Supervisory experience in a related role preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organization skills, accuracy, and attention to detail
Benefits
- Comprehensive benefit packages
- Transportation provided out of Timmins or Cochrane, ON
- Travel allowance available for some areas that are further away
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