Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
About the role
- Leave administrator managing global leave, disability, and workplace accommodations for cybersecurity company Arctic Wolf. Coordinating employees, vendors, payroll, benefits, and HR stakeholders across jurisdictions.
Responsibilities
- Administer employee leave of absence programs, including medical, parental, family care, disability, military, statutory, and personal leaves across multiple countries
- Serve as the primary point of contact for employees and managers regarding leave processes, eligibility, documentation, pay impacts, and return-to-work expectations
- Coordinate leave cases with third-party administrators, disability carriers, payroll, HR partners, and internal stakeholders
- Manage leave intake, case tracking, documentation review, approvals, status updates, and case closure
- Maintain accurate leave records, employee communications, and case documentation in HR systems and case management tools
- Monitor leave timelines and ensure required actions are completed within deadlines
- Assist with workplace accommodation processes and return-to-work planning
- Ensure compliance with applicable leave, disability, accommodation, and employment requirements
- Escalate complex matters to senior team members
- Support audits, reporting, and leave-related metrics
- Identify process improvement opportunities
- Support leave-related projects, system enhancements, and process improvement initiatives
- Partner with Benefits, Payroll, and HR teams to ensure accurate pay, benefit administration, and employee deductions
- Use technology, reporting, and AI-enabled tools to improve operational efficiency and employee communications
Requirements
- Bachelor's degree in Human Resources, Business, or a related discipline, or an equivalent combination of education and experience
- 3+ years of experience administering leave of absence, disability, accommodation, or related HR programs
- Experience administering leave and accommodation programs in a multi-jurisdictional environment
- Working knowledge of global leave, disability, accommodation, and return-to-work practices
- Experience using HR technology platforms and Microsoft Office applications
- Expertise administering leave of absence, disability, and workplace accommodation programs while ensuring compliance with applicable laws, regulations, and company policies
- Ability to manage employee cases from intake through return to work
- Excellent communication and relationship-building skills
- Organizational and case management skills
- Analytical and problem-solving capabilities
- High attention to detail and commitment to data integrity
- Experience utilizing HR technology platforms, preferably Workday, case management systems, reporting tools, and Microsoft Office
- Ability to leverage technology and AI-enabled tools
- Sound judgment, discretion, and professionalism when handling sensitive and confidential employee information
- Global mindset and ability to navigate varying practices across multiple countries and jurisdictions
- Background checks are required
- Authorization to receive software or technology controlled under U.S. export control laws and regulations, if applicable
Benefits
- Equity for all employees
- Flexible time off and paid volunteer days
- RRSP and 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
- Accommodations for candidates and employees with disabilities and/or other specific needs where possible
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Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
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