R&D Tools Senior Developer administering Jira, Confluence, GitHub, and R&D tools. Supporting Arctic Wolf’s cybersecurity platform and product development teams.
Responsibilities
Build, administer, and support projects within Jira
Guide and lead implementation of new tools within R&D from end to end
Drive better adoption and use of Jira, Confluence, GitHub, and other tools within R&D
Participate in process and tooling discussions as a subject matter expert
Review tool implementations for best practices and recommend improvements
Administer and define Jira and Confluence solutions for changing R&D and Product needs
Support the R&D suite of tools, including Jira, Confluence, GitHub, and other R&D tools
Collaborate with IT to set up tools for R&D and Product teams
Analyze, review, and document functionality to identify areas for improvement
Work with the Training team to develop user training on R&D tools
Maintain Jira projects, workflows, and permissions in a Jira Cloud environment
Document and support Confluence page structure, templates, and space permissions
Use Jira filters, reporting, dashboards, workflows, and fields to provide effective solutions
Test new Atlassian Suite features, functionality, integrations, and apps for compatibility
Work with R&D and IT teams to support lab environments and other R&D tools
Requirements
Experience as Jira Administrator with expertise customizing Jira projects with various schemes, complex workflows, custom JQL, and integration with other business systems, including external reporting systems
Experience with architecting a Jira Cloud Instance (Jira Software and Jira Service Management) across multiple teams would be an asset
Experience maintaining Github Organizations or administration of other source control products
Experience with AWS, Azure, GCP or VMware is an asset
Ability to construct advanced dashboards using various filter types in Jira and Confluence
Experience in researching, building a business purchase case, and installing Atlassian Apps
Understanding of User & Group management through Atlassian Access
Experience maintaining and supporting systems or tools in a rapidly changing environment
Strong analytical skills
Atlassian Certifications an asset
Ability to work in a dynamic agile environment
Strong work ethic with good time management skills
Excellent verbal and written communication skills
Background checks are required for this position
Benefits
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
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