Senior Manager overseeing OSCIA’s sustainable agriculture research programs and operations. Leading teams, budgets, compliance, applied research delivery and stakeholder partnerships across Ontario agriculture.
About the role
- Support Operations Specialist scaling Ashby’s recruiting-software support systems and workflows. Improving data quality, tooling, automation, and operational processes for a growing customer-support organization.
Responsibilities
- Administer, maintain, and improve Support systems and workflows in partnership with the Support Systems Engineer
- Configure workflows supporting QA, coaching, reporting, workforce management, and customer experience programs
- Identify and reduce manual work, eliminate friction, and improve Support tool usage
- Define operational requirements and partner with technical teams to test, implement, and roll out system improvements
- Translate operational needs into scalable system requirements and workflows
- Own the accuracy and reliability of Support operational data and ensure it flows correctly into reporting and downstream business systems
- Improve data quality, automation, reporting inputs, and operational visibility with Analytics, RevOps, and Support
- Own projects from problem definition through implementation, rollout, and iteration
- Create and maintain documentation for workflows, system configurations, requirements, and operational processes
- Establish best practices and resources that improve tooling adoption
- Partner on change management, communicate across technical and non-technical teams, and identify operational risks
- Become a subject matter expert on how Support tooling enables the organization to operate at scale
Requirements
- Experience in Support Operations, Customer Experience Operations, Business Operations, Systems Administration, or a similar operational role
- Experience with support tooling such as ticketing systems, knowledge bases, QA platforms, workforce management tools, CRM systems, or similar operational platforms
- Experience improving workflows, automations, processes, or operational systems
- Ability to identify inefficiencies, patterns, and dependencies and build scalable solutions
- Comfort working with data, reporting, and operational metrics
- Strong focus on data accuracy, documentation, and consistency
- Ability to partner effectively with technical teams and understand systems, integrations, and data flows
- Ability to independently drive ambiguous projects and translate operational needs into clear requirements and recommendations
- Ability to work at the intersection of people, process, data, and technology
- Ability to work cross-functionally and support adoption of improved ways of working
Benefits
- Offers equity / stock options with a 10-year exercise window
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- $1,200 annual learning and professional-development budget
- One-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment
- Company-provided laptop
- Extended health benefits for employees and dependents, subject to Employer of Record availability
- International employees receive statutory benefits and, where available, employer-paid supplemental health coverage
- Annual company offsite, team offsites, local meetups, and virtual events
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Degree requirement
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