German - speaking freelance customer service for TRETMANN’s innovative sports equipment. Handling written Amazon and email support plus incoming calls remotely.
About the role
- Product support representative supporting ASSA ABLOY entrance-system equipment. Training technicians, troubleshooting products, and partnering with Sales, Quality, Parts, and R&D teams.
Responsibilities
- Provide technical support and training for ASSA ABLOY Entrance System PDS products, brands, and competitive equipment
- Support field technicians, installers, and contractors with training and guidance
- Provide phone, online, and documentation support
- Travel to support customers and train technicians
- Support special Sales and R&D projects
- Work closely with Quality and Parts departments
- Serve as an AAADM certified trainer
- Support individual and departmental goals
- Assist districts and service providers professionally and proactively
- Participate in regular meetings and communicate with department supervisors on projects and activities
- Identify and document required compliance training for technicians and installers
- Install and test door equipment
- Provide product feedback
- Support and audit activities
- Work closely with the R&D team
Requirements
- Significant service and technical skills and experience
- Analytical skills
- Excellent time management
- Ability to travel
- Excellent oral and written communication skills
- Strong team approach to work environment
- Product knowledge of Besam, Record, Stanley, Horton, and other major manufacturers' products for slide, swing, fold, and revolving doors
- Ability to work remotely without direct supervision on a regular basis
- Self-motivated and goal-oriented
- Ability to offer suggestions and ideas with a well-thought-out plan
- AAADM Certified inspector
- Ability to comply with established policies, procedures, regulatory codes, and standards
Benefits
- Regular feedback, training, and development opportunities
- Career growth opportunities locally, regionally, or internationally
- Diverse and inclusive teams
- Travel opportunities around the US and Canada
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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