Service centre manager leading MRO equipment repair, technician teams and operational excellence for Grainger, a North American industrial products distributor. Driving service revenue, profitability and customer satisfaction.
About the role
- General Manager leading ASSA ABLOY’s Manitoba fence and overhead door businesses. Owning operations, P&L performance, growth, and leadership across commercial and residential markets.
Responsibilities
- Lead all fence and overhead door operations across Wallace & Wallace, Midwest, and Shorty’s
- Provide leadership, direction, and support to the senior leadership team
- Oversee approximately 160 employees through direct and indirect reporting relationships
- Assume full responsibility for P&L performance, including revenue growth, margins, expenses, profitability, cash flow, budgeting, forecasting, financial planning, and performance management
- Develop and execute operational and business strategies aligned with organizational objectives
- Drive operational excellence, productivity, quality, and customer satisfaction across all business units
- Support growth initiatives across commercial and residential markets
- Promote health and safety and ensure compliance with applicable regulations, policies, and procedures
- Develop, mentor, and support leaders while fostering engagement, accountability, and high performance
- Build and maintain relationships with customers, suppliers, and key stakeholders
- Identify opportunities for continuous improvement, innovation, and operational efficiencies
- Partner with the Managing Director, Wallace North America, to achieve strategic and financial objectives
- Travel occasionally on regional and international business
Requirements
- A bachelor’s degree in Business Administration, Commerce, Management, Engineering, or a related field is preferred; an equivalent combination of education and relevant industry experience may be considered in lieu of degree
- Minimum 10 years of progressive leadership experience, including senior management responsibilities with full P&L accountability
- Significant leadership experience within the construction industry, including exposure to both commercial project-based operations and residential customer-focused business environments
- Experience leading multiple departments and managing operational and financial performance
- Experience overseeing both commercial and residential business segments is strongly preferred
- Demonstrated success leading large teams and delivering sustainable operational and financial results
- Strong business, financial, and operational acumen with demonstrated P&L management experience
- In-depth understanding of commercial construction operations and project delivery
- Strong understanding of residential sales and customer service environments
- Ability to balance large commercial projects with residential customer expectations
- Proven leadership, team-building, coaching, and succession planning skills
- Strong strategic planning and execution capabilities
- Excellent communication, negotiation, and relationship-management skills
- Strong problem-solving, decision-making, and analytical abilities
- Ability to drive continuous improvement, organizational change, and business growth
- Knowledge of health and safety regulations and best practices
- Proficiency in Microsoft Office and business management systems
- ERP experience is preferred
- Valid passport and driver’s license required
Benefits
- Regular feedback, training, and development opportunities
- Opportunities to grow the role locally, regionally, or internationally
- Diverse and inclusive teams
- Occasional regional and international travel
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No Education Requirement
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