Junior Mechanical/Piping Designer supporting Wood’s mining and minerals engineering projects. Designing 2D/3D piping, mechanical equipment, HVAC, and infrastructure systems.
About the role
- Service Designer managing customer journeys and research for Aviso, a Canadian wealth management and investment services provider. Shaping customer-centric experiences and CX initiatives.
Responsibilities
- Manage two customer journeys for one of Aviso’s lines of business
- Act as the primary consultant for Service Design initiatives for two product delivery squads
- Participate in problem definition and product planning
- Lead end-to-end research initiatives assessing current-state front-end and back-end experiences
- Coordinate participants, design research plans, facilitate sessions, analyze and triangulate data, define problems, and identify actionable insights
- Present research findings and insights to stakeholders through personas, ecosystem maps, summary videos, experience maps, and service blueprints
- Lead cross-functional SMEs and decision-makers through future-state design exploration
- Facilitate ideation and prioritization sessions, prototype and validate proofs of concept, and inform business planning for potential CX initiatives
- Optimize service design operations, including data repositories, participant management, templates, and tools
- Increase customer centricity and design maturity across the organization
- Provide research and design subject matter expertise to internal departments and external partners
Requirements
- 5–7 years of experience in Service Design, User Research, Design Strategy, or a similar field
- A Bachelor’s degree in Design, Human Computer Interaction, Human Factors, Psychology, or a related area is required
- Graduate degree is preferred
- Subject matter expertise in user-centered design, design thinking, and service design is required
- Experience implementing service design methods including in-depth interviews, contextual inquiries, diary studies, job shadows, workshops, and concept testing
- Portfolio of case studies demonstrating service design methods
- Proficiency with TheyDo, Dovetail, UserTesting, Trend Watching, Figma, Miro, and Dscout
- Proven experience discovering, synthesizing, and socializing actionable insights influencing business decisions and product roadmaps
- Strong consulting, storytelling, and presentation skills
- Strong collaboration, influencing, and stakeholder management skills at all levels, including leadership
- Self-motivated, highly organized, and confident working in a complex and dynamic organization
- Fluent communication skills in English are required
- Bilingual French skills are an asset
- Experience in the financial or wealth management industry is a plus
Benefits
- Dynamic and inclusive culture that rewards innovation and celebrates success
- Accommodation support throughout all stages of the hiring process for persons with disabilities
- Career development opportunities
- Canadian privacy-law protections for applicant information
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